What are the responsibilities and job description for the Training Specialist position at Connect America?
Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.
This position of Training Specialist will be an integral role within our Lifeline business. For almost 50 years, Lifeline has been the leader in personal emergency response services in the home and in senior living communities. With a focus on serving the needs of our most vulnerable populations, today’s Lifeline delivers comprehensive senior population health solutions through emergency response services, medication management, predictive analytics and digital engagement. Our products and services meet the needs of a diverse set of stakeholders from seniors to caregivers, payers and providers ultimately driving improved enrollment, patient compliance and quality outcomes.
Purpose
The purpose of the Training Specialist role is to develop and execute training for new and existing Lifeline employees, ensuring that they have the necessary skills to be successful in their role within Lifeline.
Job Duties and Responsibilities
- Facilitate training using a variety of instructional techniques and delivery methods, including classroom-based learning and remote learning.
- Support development of curriculum ensuring sound adult learning and instructional design principles and methodologies for Lifeline teams.
- Designs training materials to support new initiatives and completes training related tasks that meet strategic business objectives in driving quality, customer service and effectiveness
- Conducts train the trainer sessions on training activities to ensure consistent execution of training programs.
- Participates in learning needs assessments with Contact Center teams. Collaborates with vendor Training Teams to ensure consistency in training processes and performance improvement initiatives.
- Develop new and engaging learning experiences: Evolve and modernize training assets; continuously improve the learning experience; design, develop and maintain content style
- Consistently evaluates effectiveness of programs for continuous improvement and proactive business partnership.
- Travel may be required.
Skills and Qualifications
- Bachelor’s degree required with 2 years of Learning and Development experience preferred
- Proven experience designing and delivering curriculum to adult learners in a business environment.
- Ability to work independently, as well as with others in a diverse team environment
- Outstanding written and verbal communication skills.
- Practical knowledge and application of basic Learning Management System platform. Preferred
