Help Desk Technician (FT)
Job Posting for Help Desk Technician (FT) at Connection, Inc.
Connection has a wonderful direct hire opportunity with one of our top-notch real estate development clients in Brooklyn, NY. This will be for a motivated and customer-oriented Helpdesk Technician. The ideal candidate will have a strong understanding of computer systems, networks, and software, as well as excellent communication and problem-solving skills, and a strong understanding of RealPage software and its applications, as well as experience with system administration, configuration, and maintenance.
The hours for this role are M-TH 9 AM-5 PM and Fridays 9 AM-1 PM OR 3 PM. This will be 100% onsite. This role will mainly provide Tier 1 and Tier 2 support and RealPage experience is a MUST. There may be some travel. Individuals also must be vaccinated.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person interactions
- Manage and maintain RealPage software and applications
- Train end users on RealPage software and applications
- Document system processes and procedures
- Troubleshoot and resolve technical issues related to computer systems, networks, and software
- Document and track customer interactions and resolutions
- Provide technical assistance and support to customers
- Escalate issues to higher level support as needed
Qualifications:
- Strong understanding of RealPage software and its applications
- Experience with system administration, configuration, and maintenance
- Strong understanding of computer systems, networks, and software
- Excellent communication and customer service skills
- Ability to troubleshoot and problem-solve technical issues
- Strong attention to detail and ability to document customer interactions and resolutions
- Experience with remote support tools is a plus
- Education:
- High School Diploma or Equivalent, IT or Computer Science degree, or related certification is a plus
Salary.com Estimation for Help Desk Technician (FT) in Brooklyn, NY
$59,230 to $73,843
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