Service Coordinator

Company Details

Are you looking to have a positive impact on people in your community?  Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others.  We’re a company with a long and successful history where trust is important and exceptional customer service is the standard.  We are committed to our employees, our members and the communities we serve.  If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.

Benefits:

• Competitive compensation.
• Medical, Dental and Vision coverage.
• Paid time off.
• 401K contributory plan with company match.
• The opportunity to become involved in community outreach.

Description

Supervise front line staff in all functions associated with the teller line. The position has personal referral and balancing goals as well as the responsibility to ensure all employees reporting to them meet their referral and balancing goals. The Head Teller is responsible for ensuring the entire branch remains in balance and is able to pass any internal or external audits that may take place. The position requires strong sales, service, and leadership skills. The Head Teller works with the Branch Manager and Assistant Branch Manager to develop strategies for reaching all branch goals and coaching and developing branch staff. 

Essential Functions and Responsibilities:

Delivers high quality service to members as defined by our Advocacy Statements:

• We will always work in your best interest                                                                
• We will work with you to identify your financial needs and provide solutions to improve your life
• We will be responsive to you and make your experience simpler, faster and friendlier

• Ensures personal cash drawer, subordinate cash drawers, and vault balance
• Maintains and ensures subordinates maintain an excellent knowledge of products and services in order to make proper recommendations and referrals to members
• Coaches Member Service Representatives on referral techniques and strategies
• Delivers superior quality service while adhering to corporate, regulatory and audit guidelines
• Utilizes problem solving skills and thinks independently to resolve member issues
• Meets goals consistently and contributes to the fulfillment of all Connex Credit Union goals
• Projects a professional and friendly image at all times including a positive attitude, composure and a clear, energetic and welcoming speaking voice

Qualifications and Requirements:

• 2 - 3 years banking experience
• Associate’s degree required or equivalent work experience
• Ability to effectively coach employees
• Ability to accurately manage a cash drawer
• Ability to maintain confidentiality of member information
• Ability to work collaboratively within the branch environment
• Strong communication and sales skills
• High degree of responsibility and integrity
• Proficiency in Microsoft Office suite
• Continued education through selected training courses
• Flexible about work hours and shifts to accommodate business and member needs.