Call Center Rep/Debt Counselor (Remote in Buffalo, NY)

Hiring Now for January Training

For more than 35 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

Why join us?

· Performance-based bonuses

· Award-winning benefits packages

· Flexible schedules

· Growth opportunities

· Repeatedly named one of the Best Places to Work in Collections

· Two-time recipient of the Better Business Bureau’s Torch Award for Ethics

Position Summary:

Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.

Essential Duties & Responsibilities:

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Meet daily, weekly and monthly goals as set by management at ConServe
• Daily Productivity – all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment.
• Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections.
• Record Maintenance – proper management & updating of system to maximize contacts
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Education Requirement:

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills/ Requirements:

• The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am and ending between 5pm and 6:30pm (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm
• Willingness to work an occasional Saturday morning shift (optional)
• Ability to speak and converse in English fluently
• Ability to proficiently read and write in English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
• Ability to obtain and maintain State Collections Licensure
• Legally eligible to work in the United States
• No conflicts of interest with ConServe or our Clients.

O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace.

Job Type: Full-time

Pay: $15.00 - $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday
• No weekends

Work Location: In person