What are the responsibilities and job description for the PRN Clinical Specialist/Technical Support (NY/NJ) position at ConsignMed?
JOB DESCRIPTION:
The Clinical Specialist will provide pre-sales customer support including installation, licensing, and training needs as part of a pivotal study of 2nd generation breast navigation device. Clinical Specialist will provide post sales clinical support and refresher training as needed; maintain communication with customer to ensure satisfaction and utilization; provide customer feedback to the management team; assist customers with reimbursement documentation. You will work in a team environment on clinical trials accurately documenting and performing measurements on excised tissue.
*Must be able and willing to travel as business dictates.
RESPONSIBILITIES:
- Work as part of a team with one person collecting and completing FDA forms and the second person will be handling a tissue specimen and taking measurements. Accuracy is key on the forms.
Provide on-site application support:
- Pre and post sales process
- Identify and schedule follow up training
- Participates with Clinical Trial collecting data and performing measurements on excised tissue in Operating Room
Provide customer support:
- Relay and resolve customer issues in a timely manner
- Ensure customer satisfaction is maintained
- Escalate any problems to management as needed
- Provide feedback/customer suggestions to management
- Assist customers with resolving insurance reimbursement matters
Promote continuous improvement:
- Interact with Sales, Marketing and Service Management to continually evaluate and improve the product support solutions
- Consistent communication with customers to enhance product experience
REQUIREMENTS:
- Bachelor’s degree
- Comfortable within the operating room, 3-5 years of experience in OR environment.
- Prior customer relations experience
- Competent with computers, working with PDF files, taking photos and uploading to email along with zipping large files to send via email
- Competent with Microsoft Office Suite: Word, Outlook, Excel, PowerPoint
- Provide on-site application support
- Provide customer support
- Promote continuous improvement
- Must have a reliable car to drive to and from In-service locations if local assignment (within 100 miles radius), or able to travel as needed
- Will need to arrive at the site approximately 45 minutes before scheduled case to prepare equipment as well as change into scrub attire
- Must have flexible schedule to meet case coverage needs. Will have advance notice of need.
- Must be able to pay for expenses and submit receipts for reimbursement
Job Type: Contract
Pay: From $50.00 per hour
Schedule:
- Monday to Friday
Application Question(s):
- Are you COVID vaccinated and boosted?
Education:
- Bachelor's (Preferred)
Experience:
- Clinical/Technical: 1 year (Preferred)
- OR: 3 years (Preferred)
Work Location: Multiple locations
Salary : $50
