Grocery Support Operations - Project Manager

Consolidated Management Resources, LLC is an innovative solutions provider for federal, local and commercial customers in the areas of consulting, facilities, logistics and program management services. We are dedicated to enhancing the productivity and efficiency of our customers’ operations by applying industry knowledge, highly trained staff and cutting edge technologies to assist our customers in reaching their goals.

Seeking responsible and collaborative Grocery Support Operations - Project Manager to assist and support our customers in maintaining a high level of cleanliness and order lines. If you desire a consistent, stable and secure job that provides meaningful work. Through company provided training, consider applying. 

Role Overview

As the Grocery Support Operations - Project Manager, you will be instrumental in leading our facility service teams, ensuring the seamless operation of a US military commissary. This role requires a blend of leadership, project management capabilities, hands-on team support, and a deep understanding of commissary operations, standards, and requirements. Your responsibilities include managing daily operations, project execution, resource allocation, and adherence to timelines, budgets, and quality standards. This is not a “desk job”, so you’ll be expected to take a proactive and hands-on role in supporting your team and driving them to successfully complete all daily objectives.

Key Responsibilities:

-Operational Leadership: Direct daily service operations with a focus on planning, scheduling, and resource management. Align activities with protocols, quality standards, and production goals, ensuring operational excellence and meeting federal contract objectives.

-Team Supervision and Development: Oversee and support a diverse on-site workforce performing custodial, shelf stocking, and warehousing activities, operating across varied shifts and schedules. Responsible for maintaining accurate employee time and attendance records, coordinating comprehensive training and safety programs, and managing employee performance to ensure high standards of productivity and efficiency. Provide effective training, motivation, mentorship, and constructive feedback to all staff. Foster a collaborative and high-performance team environment to enhance team dynamics and productivity. Step-in to assist the team as needed with their manual tasks and responsibilities. Propose and implement innovative ideas to enhance productivity within the facility, optimizing operational efficiency.

-Customer Satisfaction: Commit to exceptionally high levels of customer satisfaction by delivering superior service. Uphold the commissary’s commitment to providing a positive experience that aligns with the mission for every commissary patron.

-Stakeholder Communication: Serve as the primary liaison for all operational communications with internal teams, external partners, and government stakeholders. Maintain strong, effective relationships with commissary management to support project objectives and operational success.

-Compliance and Quality Assurance: Ensure strict adherence to federal regulations, store directives, and organizational policies. Maintain consistent, accountable work environments and uphold high service quality standards.

-Project and Risk Management: Manage special projects and initiatives and conduct risk assessments and implement strategies to efficiently meet objectives. Address and resolve issues arising from staff or government entities, including complaints and grievances, through effective conflict resolution. Proactively escalate issues and seek support from the company’s Regional Director and corporate support teams, as needed.

-Reporting and Accountability: Compile and submit daily operational data that is verified and complete. Ensure the facility’s condition adheres to the federal contract's quality control standards on a daily basis, creating an inviting shopping environment.

-Safety and Professional Conduct: Promote a safe workplace by adhering to security protocols and safety standards. Be an exemplary figure of professionalism and dedication, exemplifying high-performance standards and fostering a positive work environment.

-Flexibility and Stress Management: Ability to work a flexible schedule to meet business needs, including overnight shifts, evenings, or weekends. Prepare to work in high-stress situations, demonstrating calm and effective problem-solving skills.

-Collaborative Environment and Project Management Duties: Collaborate closely with internal teams, including stocking, custodial, warehouse, and management staff. Perform additional project management duties as needed, including scheduling, administrative tasks, and participating in management meetings to ensure the successful operation of the facility. Delegate tasks to Assistant Project Managers and provide close supervision to ensure efficient performance of the team’s core responsibilities for every shift.

-Additional Duties: Assume other responsibilities as assigned by the Regional Director or as operational needs evolve.

Qualifications:

- Hands-on Leadership: Ability to manage and support team members with regular tasks and work responsibilities, with a “lead from behind” mindset.

- Experience: At least 1 year in a supervisory/management role, preferably within military/government contracting, warehousing and logistics, or retail environments.

- Education: High school diploma or GED required; Bachelor's or Associate's degree in Project Management, Business Administration, or related field preferred; significant experience in commissary support, grocery, or retail management also considered.

- Skills: Demonstrated leadership ability, strong organizational and communication skills, familiarity with data management tools, and commitment to excellence; ability to operate and be certified in all warehouse equipment

Physical Requirements:

- Lift, push, pull, carry, and handle commissary products weighing up to 40 pounds

unassisted and occasionally over 40 pounds with assistance.

- Stand, stoop, kneel, bend, and climb for prolonged periods.

Preferred Skills:

- Experience in retail or supply chain management.

- In-depth knowledge of military commissary operations and federal contractor processes.

- Exceptional problem-solving and analytical capabilities.

Work Environment:

- Performance-Oriented Culture: We thrive in a dynamic, results-focused work environment, where excellence is rewarded.

- Security and Safety Commitment: Upholding a safe workplace is paramount, adhering strictly to security protocols and safety standards to protect our team and operations. Ensuring compliance with safety protocols during on-site inspections and daily operations is a key responsibility, emphasizing the safety of both staff and customers.

- Travel Requirements: Occasional travel is necessary to support and oversee commissary operations, ensuring our standards are consistently met across locations.

- Reasonable Accommodations: We ensure that individuals with disabilities are provided with reasonable accommodations to perform their job functions effectively.

- Physical Demands: The position involves physical activities such as standing, walking, and bending during on-site inspections and day-to-day operations within the commissary environment.

- Flexible Scheduling: Flexibility in work schedule, including the willingness to work nights or weekends, is essential for addressing the dynamic needs of our operations and projects.

- Handling High-Stress Situations: The ability to manage high-stress scenarios, including customer service issues and conflict resolution, is crucial for maintaining operational harmony and customer satisfaction.

- Collaborative Teamwork: Working closely with various internal teams, such as stocking, custodial, and warehouse staff, necessitates strong communication skills and a collaborative spirit to achieve common goals.

- Retail/Store Environment Adaptability: The role requires adaptability to working in a retail/grocery store setting, which may involve exposure to different temperatures, noise levels, and direct customer/patron interactions.

- Multitasking and Prioritization: Effective multitasking and prioritization are essential for managing the broad spectrum of operational duties, project managementConditions:

- Be a U.S. citizen or national.

- Appointment is subject to a suitability or fitness determination, as required.

- Be able to obtain and maintain security clearance eligibility based on an appropriate background investigation.

- May be subject to a probationary/trial period.

- May be subject to one-year supervisory probationary period.

- Meet physical requirements listed in the Qualifications section.

Why Join Us:

- Competitive wages and benefits, including PTO, health insurance, and bonuses based on production and quality.

- Opportunities for professional development and career growth.

- Engage in meaningful work that significantly impacts the lives of military families.

- Be part of a supportive, mission-driven team.

- Relocation assistance available for eligible candidates.

How to Apply

Submit your application detailing your experience and why you are the ideal candidate for the position. Please include examples of previous projects you have led, especially those in grocery retail, warehousing and logistics, or a military or government contracting context.

Please review the following important notices:

Veterans Preference:

We actively seek the unique skills and perspectives of veterans. If you are a veteran, please indicate your status in your application to ensure priority consideration under our veteran’s preference policy.

Equal Opportunity Employer (EOE):

Consolidated Management Resources, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We encourage all individuals to apply, including minorities, women, veterans, and individuals with disabilities.

Job Description Modifications:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Consolidated Management Resources reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Privacy Notice:

By applying for this position, you consent to the collection, use, and disclosure of your personal information in accordance with Consolidated Management Resources, LLC’s Privacy Policy. This includes, but is not limited to, your resume, cover letter, and any other documentation submitted.

Reasonable Accommodation:

Consolidated Management Resources, LLC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us by: (1) sending an e-mail to hr@nunezres.com or calling 504-302-0951; (2) informing us regarding the nature of your request; and (3) providing your contact information.

Please do not direct any other general employment related questions to this email and/or phone number. Only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address and/or phone number.

Work Authorization:

Employment eligibility will be verified using E-Verify to confirm that candidates are legally authorized to work in the United States. Consolidated Management Resources, LLC does not sponsor work visas for this position.

Health and Safety Compliance:

In response to the COVID-19 pandemic, Consolidated Management Resources, LLC adheres to federal, state, and local health and safety guidelines to protect our employees and customers. Applicants may be required to follow safety protocols, including vaccination or testing, as mandated.