Revenue Operations Analyst

The Revenue Operations team is in search of an operational all-star to serve as an important bridge by connecting with our GTM teams across Sales, Success,  Marketing, and Enablement teams. The Senior Revenue Operations analyst will play a critical role in cross-functional initiatives and projects from inception to completion by identifying short and long-term enhancements in our operational processes. If you are looking for an area to grow, strategize through data analysis, and see your impact as an analyst daily then this role is for you!

This is a hybrid position 3 days a week at our Boston, MA office

What you’ll do:

• Drive efficiency and improve operational processes through detailed analysis.
• Support the GTM teams through process enhancements and drive solutions that guide us toward operational excellence.
• Identify process/policy issues through consistent and thorough process analysis.
• Proactively suggesting solutions to improve various GTM productivity metrics and KPIs through process improvement.
• Support in scoping and implementing new business requirements as part of new process initiatives.
• Collaborate with cross-functional stakeholders to optimize operational solutions that support our go-to-market teams (sales, success, marketing).
• Manage data hygiene with Salesforce.com and work with cross-functional stakeholders to align data definitions, reporting filters, and metrics.

Who you are:

• Minimum 2 - 4 years of related experience in revenue operations, sales operations, or general business operations
• Bachelor’s Degree in Business Administration or a related field
• Experience in analytical reporting
• Experience creating reports & dashboards in MS Excel
• Experience level of proficiency with MS Excel and MS PowerPoint
• Experience with SQL is a plus
• Ability to create technical documentation to support new functionality or process enhancements
• Familiarity with Salesforce.com, Tableau, and various 3rd party platforms to pull and analyze data
• Advanced Microsoft Word, PowerPoint & Excel skills a plus
• Strong analytical, process design, problem-solving skills, and project management experience 
• Self-motivated with strong communication and interpersonal skills; must be able to manage multiple priorities concurrently
• Knowledge of Sales methodologies and experience with inside sales teams are a plus
• Prior experience with customer success organization and processes is a plus
• Knowledgeable of 3rd party applications largely native to Salesforce.com, a plus