Analyst, IT

Job Description

Technical role that performs tasks for customers who need assistance with IT equipment and systems. Support may be provided
via phone, chat or in-person assistance. Will provide fast and reliable technical assistance on computer systems using a ticketing
system to receive and track work.

1
Support all areas of the company in end user service. Providing computer equipment, systems and / or support for their
work to facilitate their tools and carry out their processes to increase the productivity of the company.
2 Analyze, troubleshoot and resolve computer hardware, software, connectivity, network and account management issues.
3 Respond to questions in a courteous and professional manner.
4 Use the ticketing system to retrieve, track, document and communicate to clients and to resolve issues in a timely manner.
5
Uses the necessary PPE to perform their function correctly and adequately as well as comply with the safety standards
established for their function. Through the safety requirements that apply to the department, as well as working with care
and responsibility. In order to optimize resources and avoid accidents.
6
Develop their activities in an efficient way taking care of the quality and safety of the product, the environment. Working
according to the integral management systems of the plant; Through compliance with legislation, requirements,
requirements, procedures applicable to the organization; In order to contribute to the improvement of profitability, social and
commercial stability of the organization

Location

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Job Type

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Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).