Operations Analyst

Job Description

Description

COMPANY OVERVIEW

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as together we lead energy.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

Expected salary range of $8.00 to $14.00 per hour, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

The scope of this role entails completing operational activities associated with on-boarding and meeting service level agreements (SLAs) and key performance indicators (KPIs) for customers. Activities include, but are not limited to, accurately enrolling, setting up, correcting, and updating utility and other bill account information into a proprietary database in a timely manner.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Accurately inputting bill data from utilities and other bills with varying formats and information
• Completing necessary audit activities (e.g. audit bill enrollments and set-up for accuracy)
• Meeting all daily Key Performance Indicators (KPIs) as outlined by management
• Assisting in processing and scanning mail
• Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS

• High school degree / GED
• Proficient computer application system skills and ability to work in multiple programs simultaneously
• Must be able to key for extended periods of time
• 10-key proficiency
• Type minimum 35 WPM
• Ability to stay devoted to the task and work quickly
• Ability to handle stressful situations and work effectively under high pressure
• Exceptional attention to detail and high degree of accuracy
• Effective written and verbal communication
• Effective collaboration with others and a positive and supportive attitude
• Adaptability to perform tasks outside of daily responsibilities, as assigned
• Ability to operate office equipment, including copier, printer, computer, and phone

PREFERRED QUALIFICATIONS

• Prior energy industry experience, with an emphasis on data entry of utility bill payments & usage

EEO

At Constellation, we are proud to be an equal opportunity employer. Whether you are an employee or applicant, you will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

We are committed to advancing diversity, equity and inclusion and believe in attracting, retaining, and advancing employees who will best serve and represent our customers, partners, and communities. We support a workplace that ensures mutual respect, where everyone has the opportunity to grow and contribute at their greatest potential. Constellation will provide you the tools and resources to build and power a successful career.

GOVERNMENT

VEVRAA Federal Contractor