Call Center Interview Specialist

Claimant Support Specialist (Call Specialist)

Basic Purpose

Our Claimant Support Specialists attempt meaningful contact to claimants across the United States on behalf of our partner law firms. Whether it is through a phone call, email, or physically mailed document, these specialists collect the necessary information to begin to build the claimant files for mass tort/class action lawsuits.

It is imperative that these team members take accurate notes of their attempts and interactions with the claimants, record all personal private information (PPI) correctly and efficiently, and produce consistent results on a daily basis. This contact is crucial as it starts the process for the following teams to accurately submit requests to obtain the necessary records for these suits.

Job Responsibilities

• Review patient information and questionnaires to determine whether additional information is needed.
• Create timely and accurate requests according to client rules and project needs.
• Complete outbound calls to patients to obtain complete information without missing any portion of their medical claim history. This is NOT cold-calling. These claimants should be expecting our communication.
• Create rebuttal requests for additional information as needed.
• Utilize multiple databases to notate, track, and communicate statuses.
• Proactive communication to your supervisor regarding the status of claimant outreach.
• Maintain complete discretion and privacy with PPI- we are a HIPAA compliant facility.

Qualifications

• High School Diploma, GED or Equivalent Certification
• 1 year of experience minimum in a complementary field
• Professional written and verbal communication skills
• Advanced skill in Microsoft Suite applications; must have working knowledge of Outlook and Excel
• Adobe Acrobat knowledge
• Proven ability to multi-task and work efficiently in a fast-paced environment

Desired skills/expertise:

• Background in HIPAA Authorizations
• Medical Records Experience
• Healthcare Industry Experience / Knowledge
• Legal Experience / Knowledge

Hours: M-F 7:00AM - 5:00PM CST (8HRS), Overtime Opportunities Available

Pay Range: $12 to $15/hr

We offer a comprehensive benefits package that includes:

• Affordable medical, dental, and vision insurance
• Tax Advantage FSA/HSA Opportunities
• Teladoc Virtual Care - Free membership for health virtual services offered for dietary needs, dermatology, minor ailments, nutrition, mental health, & more!
• $40,000 Company-paid Life AD&D!
• Short/Long term disability
• Optional Aflac Benefits for Unexpected Medical Expenditures
• Identity Theft 'Watch Dog' Benefit Plans
• 7 paid Holidays
• Paid Time Off- accrued from day one!
• Retirement Plan with company matching

Equal Employment Opportunity

Consumer Attorney Record Services values, celebrates, and endorses diversity in the workplace. Consumer Attorney Record Services takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability.

It has been and will continue to be a fundamental policy not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Job Type: Full-time

Pay: Up to $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 1 year (Preferred)

Work Location: In person