Retail Regional Manager - Northeast

Job Summary
The Retail Regional Manager role requires meeting and exceeding field expectations with overall region responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Regional Manager must have excellent customer service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Regional Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail team. The Retail Regional Manager will oversee 8-12 CCI Retail Store locations and will be the direct supervisor for all CCI Retail Store Managers within their assigned Region.

Essential Functions

• Manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field and home office leadership.
• Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high quality full and part time Store Managers, Assistant Store Managers and Sales Associates.
• Manages attrition through key performance indicators.
• Manages performance in market to achieve all sales and customer service objectives.

Supervisory or Management Responsibility/Decision Making Level

• Works collaboratively with field sales leadership to achieve all company objectives.
• Provides regular reports to senior leadership.
• Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
• Provides responsibility for distribution, tracking and retention of all team resources.
• Identifies trends and opportunities and utilizes for continuous sales and experience improvement.
• Responsible for all hiring, training, and performance management of store managers within market.
• Makes all hiring and termination decisions in collaboration with HR.
• Directly coaches and trains store management and sales representatives within market.
• Directly responsible for all retail operations within the assigned market.

Minimum Education and/or Experience

• Bachelor’s Degree in Business preferred.
• 5-7 years training, sales, account management or related experience and 3 years of retail management experience required.

Requisite Abilities and/or Skills

• Multi-Unit Specialty Retail management experience required.
• Proven record as a leader and multi-unit manager.
• Excellent communication skills both verbal and written.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Proven self-starter.
• Ability to incent and drive sales reps to perform and deliver company expectations.
• Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.

Additional Job Requirements

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

Pre-employment background check and drug screen is required.