Business Analyst

We are currently seeking a Business Analyst to join the Process Improvement team!

What you'll do in this role:

As a Business Analyst at CCU you will analyze and articulate system requirements and serve as the quality assurance lead on assigned projects. This is a great hybrid role that involves BA and QA work! This particular Business Analyst position will allow us to expand our reach in supporting our Customer Relationship Management (CRM) platform.

Schedule/Location:

• Hybrid / flex position with a combination of work from home and onsite days each week.
• This year you’ll work onsite at our Gurnee corporate office, next year we are moving to a new location in Lake Forest! Local candidates only, please.

Your day-to-day will include:

• Meeting with key stakeholders to gather and document user requirements for business processes.
• Developing comprehensive end-to-end test cases and leading testing activities. This quality assurance work will involve creating test plans, issue resolution, reporting and resource management.
• Leading activities to help assess business objectives, assumptions and constraints and determining viable solutions.
• Recommending changes for improvement to operational procedures and methods while keeping automation and efficiency “top of mind” and a priority.
• Maintaining documentation, status reports, technical training materials and reference material.

Primary Knowledge/Experience Needed to Join the Team:

• 2 years’ experience in systems analysis, quality assurance or related – Minimum
  • Experience In Lieu of Education: 5 years’ experience in systems analysis, quality assurance or related – Minimum
• High School Diploma or GED – Minimum
  • Bachelor's Degree in Computer Science, Engineering, Math, or Science- Preferred
• A proven track record of working effectively on projects across multiple areas of the business.
• Testing experience – the ideal candidate will have Quality Assurance experience while operating as a BA.
• Knowledge of database security management, code migration, database change management and data management through various stages of product development life cycle.
• Experience with desktop and server operating systems, including MS Windows, SQL Server, and Office products.
• Excellent verbal and written communication skills
• Availability to work 40 hours/week and be scheduled between the following hours:
  • Monday - Friday: 9 AM- 5 PM

At CCU you'll enjoy:

An awesome culture that appreciates hard work and delivers on fun, collaboration, respect, and innovation. Add competitive pay and a company that believes in developing our employees to their fullest potential and we're the total package!

CCU offers a comprehensive benefits package designed with you and your family in mind:

• FREE basic life, short term and long-term disability insurance. And we have a FREE employee-only fitness center!
• Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, and more.
• Time for rest, relaxation, volunteer activities, and personal interests with 10 company paid holidays and generous paid time off - accrue up to 4 weeks of PTO in your first year!
• Retirement plans – We've got two of them to help provide for long term financial stability! A 401k with company matching, and a pension plan that is fully funded by CCU.

More about the Company

We’re Consumers Credit Union (CCU) and our mission is to empower our members to live better lives.

We’re a financial institution just like a bank, except not exactly. Banks have customers, but because we’re a not-for-profit, member-owned credit union, we have members. And because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion – and we always put our members first.

In fact, we serve nearly 191,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 18 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we’ve been around for over 90 years, we’re just getting started!

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.