Customer Svc Associate 2- Contact Center

Duties and Responsibilities: Under general supervision, the Customer Service Associate 2 receives and handles a  high volume of calls ranging from general information to inquiries about suspended / revoked driver licenses and provides accurate information regarding how to reinstate a license. This position provides accurate and timely information to the general public, other agencies, courts, or businesses and ensures privacy is maintained.

 The Customer Service Associate 2 accurately enters driver record information to determine eligibility and obtains and records pertinent data for the driver record; provides accurate and specific information to drivers regarding any law, policy, or procedure impacting the driver record; and provides high levels of customer service while handling difficult situations. The Customer Service Associate 2 answers and directs calls in order to respond to questions and provide assistance to all callers; uses available guidelines and maintains an accurate file of memo’s, procedures, and materials.

This position is located in Conyers, Georgia.

Minimum Qualifications:
• High School diploma or GED

AND

• One year of full-time work experience providing customer support or technical assistance.

Preferred Qualifications: Preferences will be given to those applicants who, in addition to meeting the minimum qualifications, also possess one or more of the following:

• Three (3) months experience handling driver’s license customer calls in the DDS Call Center

• One (1) year of experience handling or processing driver’s license transactions with proficiency – emphasis on suspensions and reinstatements

• Two (2) years of high volume call center experience

• Three (3) years of customer service experience

• Preference will be given to bilingual applicants

A pre-employment background check is required for the selected candidate

Applicant Instructions
Use the following link to apply for this position:   https://careers.georgia.gov/

Click the link that reads “Log In” on the right hand side of the page. Then select “Applicants”. You will now be routed to Taleo, our applicant tracking website. If this is your first time visiting our application site, you will have to click the “Sign In” link, accept the privacy agreement, and select “New User”. This will prompt you to create a new profile. If you are revisiting our site and you have already created your profile, you will click the “Sign In” link, accept the privacy agreement, and enter your user name and password to access your profile. Once you enter our 
application website and your profile has been created, you will click on the posted job that matches this job code for which you desiring to apply.

Application materials should be filled out carefully and completely. An incomplete application/on-line resume or an application/on-line resume with insufficient information may result in an applicant not being considered for a vacancy. Describe your employment background in full.

Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications.

All resumes will be reviewed and considered, however, all applicants may not be interviewed. Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of your applications you have submitted.

If you are having issues with your profile or application, contact the Taleo Helpdesk at 1-877-318-2772 or HRA@doas.ga.gov.

DDS employees, in the event of an identified emergency, may be required as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.

NOTE: Information in this announcement is subject to change.