Crisis Services Assistant Director

General Information

Position Title:

Crisis Services Assistant Director

Location:

Main Office

Date:

March 11, 2024

Reporting Relationship(s):

Position reports to the Crisis Services Division Director

Hours:

35 hours/week

FLSA Classification:

Exempt

Annual Salary Range - $66,000 - $85,000

General Summary

The Assistant Director of Crisis Services will support the Division Director of the Crisis Services (CS) division and the multiple programs within it. The responsibilities will include ensuring the optimal efficiency and effectiveness of the division by implementing and maintaining operational controls. With this position?s leadership, the team will navigate challenges and foster an environment where exceptional support can be delivered to those in crisis.

Duties and Responsibilities

• Assist in the analysis, formulation, and implementation of operational policies and controls to provide overall direction for the CS division.
• Analyze day-to-day operations to evaluate performance of the division and/or staff in meeting objectives or to determine areas of potential program improvement, cost reduction, or policy change.
• Analyze, plan, and direct financial and budget activities to fund division operations and increase division efficiencies in conjunction with division director.
• Analyze, plan, and direct crisis center scheduling to ensure adequate staff coverage.
• Provide a strong day-to-day presence across the division, both in office and virtually.
• Supervise and provide guidance to the Center Function Manager and Community Program Manager, Suicide Prevention Coalition Senior Coordinator, and Administrative Position. Ensure a high-performance and collaborative work environment is sustained.
• Support HR functional areas, including staffing, employee relations, compensation, benefits, policies, and procedures.
• Lead the recruitment, selection, and training of paid staff, interns, and volunteers with the CS leadership team.
• Plan and/or conduct new employee orientation to foster positive understanding of organizational policies and objectives in conjunction with Human Resources.
• Provide oversight in the planning of IT needs with the goal of providing the infrastructure for a fast, reliable data environment in CS, in conjunction with Center Function Manager.
• Work with division director and managers to maintain various CS service accreditations and manage site-visit preparation.
• Research and develop community-based partnerships, in conjunction with division director.
• Oversee the preparation and submittal of periodic reports/proposals to funders and other overseeing entities, as required and necessary.
• Serve as a facilitator/consultant and/or trainer in areas related to suicide prevention and crisis intervention.
• Assist with research, grant writing, and fund development for program enhancement and growth.
• Provide support to staff in after-hours coverage rotation.
• Provide supervision to direct reports and other team members
• Represent and promote Contact at official functions or delegate representatives to do so.
• Required to maintain the Inform USA Community Resource Specialist-Database Curator and the Inform USA Community Resource Specialist.

Education Requirements

Bachelor?s degree in Mental Health, Social Work or related field, master?s strongly preferred.

Previous Experience Requirement

• Three years of operational leadership and senior-level management experience in a nonprofit organization
• Experience in program design, grant writing, contract development and demonstrated experience and ability to plan for a growing organization

Knowledge and Skills Needed to Perform Effectively in this Position

• Proven strategic and visionary leadership skills
• Exceptional capacity for managing and leading staff,
• Empowering a culture of collaboration and high performance
• Excellent problem-solving skills
• Highly organized and able to handle multiple tasks and meet deadlines

Additional Requirements

• Some evening and weekend hours are involved providing training sessions and/or shift coverage
• This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor
• This document does not create an employment contract, implied or otherwise, other than an ?at will? employment relationship