What are the responsibilities and job description for the Account Coordinator position at Contexture?
ACCOUNT COORDINATOR
Job Title: Account Coordinator
Job Code: ACCTCOOR
Reports To: Vice President, Customer Operations & Support
Location: AZ
Location: AZ
Minimum Starting Monthly Range: $3,842
Full-time / Part-time Full-time
Exempt / Non-Exempt Non-Exempt
Risk Designation: Medium
Summary
The Account Coordinator has responsibility to support the customer support & operations with activities related to account management & support best practices. To maintain CRM updates, account & support Status Reports, and account outreach. The Account Coordinator position is a step ladder to the Account Manager position. This position is based in Phoenix Arizona.
Essential Duties and Responsibilities include the following:
- Initiates as needed account and support related documents for the account manager and client support including but not limited to, Agenda’s & Minutes, Status Reports and CRM dashboards / updates.
- Coordinates dependencies and resource reports across the enterprise for assigned accounts.
- Coordinates with other Contexture staff and team members as it relates to the management of the various programs and projects.
- Works collaboratively with stakeholders to ensure that all program and project related goals and objectives are being accomplished and documented.
- Assists with preparation and scheduling of presentations to key internal and external audiences.
- Supports Director Account management and Director Client Support as needed with data entry and stakeholder outreach
- Performs other related duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Knowledge of Microsoft office toolset (Project, Word, Excel, Share Point, CRM, and PowerPoint required, Visio preferred).
- Project / program management and organizational skills
- Excellent written and verbal skills
- Proven ability to work independently as well as ability to effectively work in a team environment and maintain strong working relationships
- Ability to define, plan, organize, and manage multiple projects efficiently and effectively
- Ability to prioritize and manage multiple tasks and allocate assigned resources to ensure projects are efficiently and effectively completed
- Ability to work in a fast-paced environment and consistently meet strict deadlines
- Detail oriented, especially as it relates to time management, project management, budget management, and external communications
- Ability to embrace changes and adjust quickly to work demands and shifting priorities
Education/Experience
Minimum of 2 years of office administration, program administration, quality management with an Associate’s or Bachelor’s degree in Business, Health Administration, or Public Health field.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
As a federal contractor, Contexture is subject to the requirements of U.S. Executive Order 14042. As such, Contexture is legally required to ensure that all employees are fully vaccinated for COVID-19 as a condition of employment, unless the employee is legally entitled to an accommodation.
The position may require occasional availability for after-hours work, outside of regularly scheduled hours.
The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.
This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to frequently communicate and exchange information and move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a keyboard, monitor, calculator, copy / scanner machine, and printer. Frequently moves office and work-related material weighing up to 10 pounds; Occasionally moves office and work-related material weighing up to 30 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.
Benefits: The organization provides a comprehensive benefits package. For details, please request a Benefit Summary from Human Resources.
The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other status protected by law or regulation.
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