Charter Specialist - Infinity & Ovation Yacht Charters

Description

Who we are:

From humble beginnings as a coffee and vending provider in 1989, Continental has grown into Michigan’s largest food management company. Today, our employees provide a wide range of custom dining, refreshment services and catering solutions through an impressive lineup of brands, including Continental Café & Catering, Co.Cuisine, Continental Canteen, Market Twenty 4 Seven, Infinity & Ovation Yacht Charters, Waterview Loft at Port Detroit, Detroit Opera House, The Mint, Chroma, Edsel and Eleanor Ford House and Forte Belanger. Dedicated to the simple, yet powerful mission: Delight Our Guest. Every Meal. Every Day.

Brief Position Description:

As a core member of Infinity & Ovation Yachts, the Charter Specialist is responsible for providing a positive and energetic sales experience to customers through an established sales process. Day to day can look like following up on client inquiries, touring the venue, conveying the guest experience, and guiding clients through proposal and booking process to help them to create a vision for their event.  The individual must be extremely focused and have a positive attitude with a strong work ethic and a desire to offer the best client experience through the sales and booking process.

Responsibilities:

• Sales RFPs, Calls & Visits: maintain consistent and timely follow-up on sales RFPs with a focus on setting a tour of venue. Sales executive is responsible for hitting weekly and monthly site visit goals. All client communication and tasks will be captured in CRM system to ensure organization and tracking of goals.

• Business Development: Generate new business through networking, targeting potential clients, and actively following up on sales leads. Stay up to date with industry trends. Research leads, identify opportunities and network within the field. Coordinate and attend company-sponsored events.
• Client Relations: Build and maintain strong relationships with existing clients and vendors. Create, maintain and review client portfolios to document conversations and plans for future business. Secure repeat business from previous clientele.
• Event Planning: Deliver outstanding and comprehensive service to all clients throughout the sales process. Gather information to create proposals for each event that include menus, staffing, rentals, pricing, etc. Attend events to mingle with clients and ensure needs are being met. Follow-through with post event conversations and document feedback. Maintain strong vendor relations and communication prior to and during the sales process to ensure seamless event execution.
• Team Support: Document all pertinent information from clients and relay to team members. Provide detailed notes to include event set-up, menus, rental needs, etc. Communicate with the culinary and service teams to prepare for the event, and provide post event feedback.
  • Continuous Development: Be a catalyst for continuous improvement. Identify opportunities and ensure that current tools and resources are used effectively to enhance performance. Foster partnership and interdependence between teams.
• Flexible Schedule: available to work and meet with clients outside of the normal weekday business hours. Two Saturdays per month required to offer private tours of venue.

Qualifications

• Bachelor’s degree in sales, business marketing or hospitality management. Equivalent work experience in the industry acceptable.
• Two or more years’ experience in event sales and planning. Proven ability to guide customers through the event planning process with the ability to close the sale, preferably in an upscale arena.
• Results oriented and flexible; takes action as soon as need arises and can demonstrate positive results; steadily follows through on tasks; able to find a balance between the business requirements and meeting client requests; absorbs new information quickly and translates key points into positive outcomes.
• Has a passion for sales and is skilled in needed areas; good at visualizing how to develop events, scale them appropriately to achieve a remarkable client experience. Demonstrated ability to engage and sell proactively, gaining buy-in, respect, trust, and accountability to achieve goals.
• High energy level; has demonstrated resilience, endurance and persistence throughout career.
• Can-do attitude; stays positive, even in the face of adversity; sets right tone for others. Collaborative in work style with others both inside and outside organization; respectful of what others can contribute.
• Places high importance on building and maintaining trust; has a long-range perspective with relationship development; believes in and routinely practices direct and honest communication; actively shares information openly with those who need to know; seeks collaborative resolution of issues; seeks others’ points of view and encourages independent thought; listens well.
• Personal values align with the company’s values and culture; treats people with respect and consistency; trustworthy; highly ethical; appreciates and engages in creativity and forward thinking; takes long-range view.
• Strong proficiency with electronic communication, Microsoft Office Suite, and related systems used in the industry.

Company Offerings:

We value the health, safety and well-being of our associates. For that reason, we offer a competitive compensation package for our employees. Employees can also use our inclusive employee assistance program. Location specific perks may also include wellness programming, on the job training, corporate hosted classes, certification, and team events.

To ensure we protect our team members and the integrity of our company, all associates are required to go through a background check prior to starting with the company. The background check will include validation of information supplied on the application, criminal history, and drug screening. Depending on the nature of the position, additional checks such as driving history, physical ability, or credit check may also be required. Please speak with the recruiter during the application process for more details.

Physical Demands:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Continental reserves the right to add or delete duties and responsibilities at the discretion of Continental or its managers. This job description is intended to describe the general level of work being performed. It’s not intended to be all inclusive.

Continental is proud to be an Equal Opportunity Employer.