Customer Service Representative- Dallas, TX (100% Work from Home!)

Description

Calling all Customer Service Representatives: we have a great opportunity for you! As a Customer Service Representative with Continuant, you will blaze the trail by being among our first employees in Dallas, TX. This position will begin fully remote from your home office potentially transitioning to a pilot office in the DFW area. Come join the Continuant family and create an established career in the technology industry!

Who We Are:

1. We are not your typical Call Center. We are passionate about creating an excellent customer experience (and our customers are awesome). We thrive in an environment that is fun and encourages open communication. We cheer each other on, and we love to win together.
2. We are always evolving. Technology is the future. At Continuant, you will gain knowledge that will positively impact your career.
3. We LOVE seeing our employees grow. This may be the busiest and most challenging position you’ve ever had, but we invest a lot in our employees and our priority is always to promote from within. Opportunity is endless if you’re willing to put the work in. 

Who You Are:

• Outgoing – you love people and can start a conversation with anyone, anywhere
• Motivated by building relationships with your coworkers and customers
• A wizard with words and you can write an email to prove it
• You keep things positive and are an expert in silver linings
• You’re intellectually curious
• Focused, reliable and responsible
• You’re not afraid of a challenge, in fact, you dig them

What You’ll Do:

• Effectively represent the Continuant brand by providing exceptional customer experiences
• Cultivate and maintain relationships with customers
• Professionally and efficiently process all customer communication
• Interface with technical resources to resolve customer issues
• Proactively seek solutions to meet our customer needs
• Partner with internal and external resources to ensure customer expectations are met or exceeded
• Maintain positive and professional attitude while working under pressure or against deadlines

Bonus Skills:

• 2 years’ experience in customer service
• Bilingual? A huge Plus!
• Experience with ServiceNow or similar customer management tools

Salary & Benefits

• $2,500/month
• Medical ($0 premium!), Dental, Vision
• Wellness Reimbursement for gym memberships and massages
• Matching 401(K) Program
• 2 Weeks Paid Time Off in your first year as well as paid holidays