Customer Focus Team Manager

Founded in 1971, ControlTek (now Vexos|ControlTek) is an electronics design and manufacturing services provider located in Vancouver, WA. We assemble circuit boards, cables and system builds for other companies in the Industrial, Medical, Military/Aerospace and other technical industries.

We prioritize not only the business but also the people. Our team is dedicated to innovation, problem-solving, and cultivating meaningful relationships. We are currently seeking a Program Manager who shares our passion for delivering solutions and establishing lasting partnerships.

Role Overview:

We need a Customer Focus Team Manager who shares our commitment to solving customer problems and building lasting partnerships. Your role is to lead a team, ensure we meet our goals, maintain good customer relationships, and improve continuously. You'll need strong leadership skills and experience working across different teams to succeed.

Essential Duties and Responsibilities:

Customer Relationship Management:

• Build positive relationships with customers.
• Handle customer inquiries and requests.
• Visit customer sites to understand their needs.
• Work with teams to solve customer problems.
• Negotiate contracts with customers.

Technical Knowledge:

• Understand electronic materials and manufacturing processes.
• Know how to manage supply chains effectively.

RFQ and NPI Process Management:

• Lead the process for introducing new products.
• Make sure projects meet our goals and are profitable.
• Assess risks before committing to new projects.
• Review and approve customer quotes.

Project Management:

• Keep track of customer orders and ensure on-time delivery.
• Prepare reports for management and clients.
• Fix problems that come up during projects.
• Manage changes to quotes and products.

Leadership & Team Building:

• Lead team meetings and support team goals.
• Train and develop team members.
• Give feedback to help team members grow.

Supervisory Responsibilities:

• Manage the Customer Focus Team, including hiring and training.

Skills & Experience:

• 5-10 years of leadership experience.
• Experience with product management in electronics.
• Good communication and problem-solving skills.
• Willingness to travel within North America.

Qualifications:

• Bachelor's degree in Engineering or related field.
• At least 6 years of experience in Program Management.

How we do our jobs today:

We have custom software databases which we use everyday. We’re also regularly in excel and web based tools.

How to apply:

When you apply please provide your resume with relevant experience and a brief description of why you’re a great fit for this role (3-5 sentences). Please include your desired compensation range.

About Us:

Our culture supports our team's ability to live by ControlTek's Core Values: Treat everyone as you want to be treated. Invest. Be Active. Create Value. Deliver on what we commit to in the spirit of service.

In September 2023, we were acquired by Vexos. We are now Vexos|ControlTek. In September 2023, we were acquired by Vexos. We are now Vexos|ControlTek. As Vexos we plan to expand our customer base on the west coast and nationwide. We will be integrating tools such as quoting and MES (manufacturing execution system) software.

Job Type: Full-time

Pay: $95,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Vancouver, WA 98682: Relocate before starting work (Required)

Work Location: Hybrid remote in Vancouver, WA 98682