Customer Service, Supply Chain Representative

About the Company:

Orion Performance Compounds, the new solution provider of highly engineered custom thermoplastic compounds. Expert problem solvers, the Orion team excels at value engineering and the enablement of new technologies. We are a new company with a brand-new facility located in Lugoff, SC. We are looking to build a great business for our employees.

About the Role:

We seek for a Full time Customer Service, Supply Chain Representative to join our team where professionalism and commitment to our team environment is highly valued. The ideal candidate will possess a background in Supply Chain with an emphasis on customer service, proven experience interacting with customer, vendors and third parties and providing solutions, ensuring internal and external customers’ needs are met and issues resolved promptly while fostering loyalty and satisfaction. This is a great opportunity to join a growing company and make an impact in a multitude of ways.

Responsibilities:

• Manage incoming calls and customer service inquiries, generating sales leads that develop into new customers.
• Receive and process customer requests to include but not limited to quotes, orders.
• Negotiate with vendors for goods and services for best practice.
• Identify and evaluate new suppliers.
• Preparing and placing orders for material and services.
• Requesting purchasing quotes and maintaining pricing.
• Oversee, set-up and help maintain customer accounts.
• Work closely with the Plant Manager to ensure accurate shipments arrive on time.
• Track and trace delinquent arrivals.
• Assist with development of appropriate order quantities based on production, demand, and lead times.
• Demonstrate a high degree of technical expertise and knowledge of relevant products and services.
• Prepare and submit reports detailing account activity or service issues.
• Reviews customer complaints/queries on a regular basis and manages escalations to ensure closure of complaints/queries.

Requirements:

• Accuracy, extreme attention to details crucial.
• Prior Purchasing experience preferably in a manufacturing environment.
• Strong communication skills, verbal and written.
• Ability to work independently and prioritize.
• Possess a positive approach.
• Willingness to work as a team.
• Minimum of 3-4 years’ experience in Supply Chain/Customer Service role.
• Ability to multi-task in a fast-paced environment.
• Ability to process orders quickly and efficiently.
• Communicate clearly and professionally both verbally and written.
• College Degree or = experience
• Computer savvy. Intermediate experience with Microsoft Word & Excel, ERP systems
• Engaged, positive performers, no job jumpers.

Job Type: Full-time – Monday to Friday on site

Benefits:

• Medical
• Dental insurance
• Vision
• STD
• LTD
• Life Insurance
• 401(k) Company Match

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Supply chain: 2 years (Required)

Work Location: In person