```Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests promptly and effectively
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Bilingual or multilingual proficiency is a plus
- Strong problem-solving abilities
- Ability to handle difficult situations with professionalism and tact
- Knowledge of hotel management systems is an asset
- Flexibility to work various shifts, including evenings, weekends, and holidays
Benefits:
- Competitive pay
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and services
If you are a motivated individual with a passion for providing exceptional guest service, we invite you to apply for the Front Desk Agent position. Join our team and be part of creating memorable experiences for our guests.```
Job Type: Part-time
Pay: $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
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