What are the responsibilities and job description for the Service Coordinator 2 position at Convergint Technologies, LLC?
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
- Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers' first choice for service.
- Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.
- May act as a lead, coordinating the work of others, but not a supervisor.
- Performs other duties and responsibilities as requested or required.
What You'll Need
- Exceptional telephone and personal customer service skills and ability to work under pressure.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Strong financial knowledge and skills-ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
- Excellent ability to facilitate a collaborative working environment for customers and team members.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan
- Corporate Social Responsibility Day
- And much more...
Requirements:
Education: College degree, trade school or equivalent experience
Minimum Experience: 3-5 years call center, dispatch, or administrative
Preferred Experience: (but not required):
- Experience in a construction industry environment
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
Visit our Convergint to learn more about the company and the exciting opportunities available.
Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.
