Network Systems Administrator

JOB SUMMARY

The Network Systems Administrator is under the administrative direction of the Technical Services Director and the Technical Services Department.  This position provides technical planning, developing, engineering, design, implementation, training, support, and optimizing all network hardware, software, and communication links at all levels. Through effective planning, and resource allocation, this position assures the effective coordination required to meet Converse County strategic plans and the Department’s objectives. Other duties may be assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES
 

• TECHNOLOGY INFRASTRUCTURE MANAGEMENT:  Perform specialized procedures such as complex system fault isolation development of technical procedures and practices, conduct extended problem diagnostics, and resolve basic issues, document problems and resolutions. Allocate, and coordinate numerous internal and external resources, including negotiating contracts and MOU’s; assist in development of Department budgets and other General Fund expenditures; maintain current resource information on operations; recommend the purchase of equipment and services related to IT systems and networks. Perform information assurance duties. “Information assurance” refers to measures that protect and defend information and information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation. Design and implement programs/networks and recommend automated system controls and protocols to solve organizational information and technology issues; assure compatibility and performance of network/systems.

 

• TECHNICAL SUPPORT: Serve as point of contact between users, service providers, and Department. Provide user support as needed, including interpretation of user concerns; define desired results and develop solutions to address coordination of technologies and ensure desired outcomes as needed. Assure effective and comprehensive communication of issues and strategies between department and other County departments and entities; serve as liaison between the County and various regional organizations and state and federal agencies; coordinate development activities with other departments and agencies.

 

• TECHNICAL SECURITY: Maintains confidentiality with regard to the information being processed, stored or accessed by the network. Assure compliance with state and Federal policies and regulations within all facets of the Department.

CORE COMPETENCIES

In an effort to create organizational clarity, and to empower its employees, Converse County has identified seven core competencies that all elected officials and employees are expected to meet in order to help fulfill the mission of Converse County.  It is expected that all elected officials and employees will meet their responsibilities as detailed below, including observable commitment to the mission of Converse County and these values.
 

• COMMUNICATION: Expresses ideas and thoughts both verbally and in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods. 

 

• COOPERATION: Establishes and maintains effective relations; Displays positive outlook and pleasant manner; Exhibits tact and consideration; Offers assistance and support to co-workers; Works cooperatively with supervisor and co-workers; Collaborates effectively with other departments as needed.  Adapts to changes in work environment, procedures, and assignments; Manages competing demands; Accepts criticism and feedback; Changes approach/method to best fit the situation/work assignment. 

 

• CUSTOMER SERVICE: Displays courtesy and sensitivity; Manages difficult / emotional customer situations; Responds promptly to customer needs; Meets commitments; Solicits customer feedback to improve service.

 

• DEPENDABILITY: Consistently reports to work on time ready to begin work; Responds promptly to requests for service and assistance; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. 

 

• INITIATIVE: Volunteers readily; Seeks increased responsibility; Identifies opportunities to improve systems & procedures; Asks for help when needed.  Exhibits ability to learn and apply new skills; Requires minimal supervision; Displays understanding of how job relates to others. 

 

• JUDGMENT: Displays a willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions. 

 

• QUALITY: Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.  Prioritizes and plans work activities; Uses time efficiently; Plans and uses available resources; Works in an organized and efficient manner. 

SUPERVISORY RESPONSIBILITIES & COMPETENCIES

SUPERVISORY RESPOSIBILITIES: This position is a non-supervisory position.

MINIMUM QUALIFICATIONS

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• Education/Experience: Bachelor's Degree in Information Technology or related field; and four (4) years’ experience in network administration; OR equivalent combination of education, training and experience. Familiarity with Cisco, Ubiquity, and network security standards.

 

• Language Skills:  Ability to read and interpret general business periodicals, professional journals, technical procedures, technical specifications, or governmental regulations. Ability to write reports, business correspondence, and specifications. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Attend meetings and make presentations when necessary; service as a principal planning and development advisor to the Department Head on all IT programs and issues.

 

• Mathematical Skills:  Ability work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

• Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Advanced problem resolution, providing in-depth technical knowledge to reduce downtime for systems and networks.  

 

• Other KSA’s:  Knowledge of the Converse County organization, including but not limited to goals, objectives, policies, and procedures; Thorough knowledge and understanding of network operating systems and ability to accurately troubleshoot and resolve complex network and desktop operating systems; In-depth knowledge of IP protocols, addressing schemas, and directory services; In-depth knowledge of tools, standards, methods, best practices, and industry trends in the area of enterprise-wide workstation engineering and automated deployment; In-depth knowledge of project life cycles, resources, and workload planning; In-depth knowledge of corporate networks and servers; Knowledge of using computer technologies to enhance departmental efficiencies and to better reach agency business goals; Knowledge and proficiency of computer languages, technologies and protocols, as well as networked computer system environments and device capabilities; Knowledge and proficiency of the design and maintenance of relational databases, network operating systems and servers, and other technical applications unique to County departments; Ability to facilitate and lead teams of people from different functional areas in work efforts that affect multiple projects; Ability to direct others in problem and technical issue resolution; Ability to work well with teams that may have conflicting ideas and interests, resolve the conflicts, motivate the teams while using respect, courtesy, and tact; Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, stay up to date on current and emerging technologies.

 

• Certificates, Licenses, Registrations:  Must possess a valid Wyoming Driver’s License; ability to be insured under the County’s automobile insurance policy coverage; must be at least 18 years of age.

 

• This position is subject to satisfactory criminal background check, and drug and alcohol screening.

PHYSICAL DEMANDS/ WORK ENVIRONMENT
           
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit. Occasionally required to travel to different locations within Converse County and Wyoming.

 

• The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, radiation, extreme cold, and extreme heat.  The employee is sometimes exposed to risk of electrical shock.  The employee occasionally works in high, precarious places and is occasionally exposed to wet and/or humid conditions and vibration.

 

• Technical Services Department staff members are on-call 24/7/365. May work evenings and/or weekends to meet deadlines or solve problems.

 

• The noise level in the work environment is usually moderate.

GUIDELINES

All elected officials and employees are required to follow the established guidelines of Converse County to include, but are not limited to, the employee handbook, safety policies and procedures, and departmental policies and procedures. These guidelines require judgment, selection, and interpretation in application. 

Converse County is an at-will employer, as stated in the Converse County Personnel Policy & Procedure Manual.  This means that either party – the employee or the employer – may end employment at any time, with or without cause, with or without notice.  All the terms, conditions, and benefits of employment with the County are subject to change at any time, with or without notice, at the discretion of the County Commissioners.

Converse County is an Equal Opportunity Employer and is committed to creating a diverse and inclusive work culture.  Converse County prohibits unlawful discrimination of all protected classes.
 

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