Senior Data Scientist

Conversica is the leading provider of Conversation Automation solutions, with billions of human interactions spanning more than a decade. Our Revenue Digital Assistants (RDAs) supercharge workforces for growth. They enable marketing, sales, and customer success teams to acquire untapped revenue through perfectly structured conversations. Unlike chatbots, they are powerfully human and can hold meaningful conversations at every touchpoint. Conversica RDAs are used by leaders nationwide to get the conversation going and build a Growth Workforce.

Winning multiple awards including Inc. 5000 fastest growing companies and recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in San Mateo, California in Silicon Valley with additional US offices in Seattle and Bellingham, Washington.

As a Senior Data Scientist on our team, you will directly contribute to the innovative products we are building, while also mentoring and enhancing our team, expanding our technology, and strengthening our methodology.  You will interact with product and service teams to identify opportunities for data analysis and experiments, taking ownership of the full lifecycle from idea to production and iterating thereafter. 

This is primarily a remote position, with occasional travel to our Seattle office location.

• Work as part of a team to research, implement, evaluate, and productize cutting-edge artificial intelligence solutions for the Conversational AI space that meet the demands of our growing business.
• Design, develop, and program methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for client services and product enhancement.
• Develop, improve, and experiment with methodologies and algorithms to support these efforts, using machine learning, deep learning, artificial intelligence, and natural language processing techniques. 
• Formulate new projects and initiatives based on your knowledge of our business and the state of the art in AI/ML technology.
• Act as a steward of strengthening our data, understanding its limits, and how to increase applicability for business initiatives.
• Your scope will reach from text classification problems over big data analytics to A/B testing and experiment design.
• Develop and code software programs, algorithms, and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources.
• Communicate results and findings, and strategize with leaders across the company.
• Foster a healthy, stimulating work environment that frequently harnesses teamwork.

• Advanced degree in Data Science, Statistics, Computer Science, or similar (Masters/PhD)
• 5 years experience as a Data Scientist in a production-grade ML environment
• Experience in natural language processing, including NLG, NLU, and Conversational AI techniques, including expertise in prompt engineering of advanced Language Models (LLMs) and proficiency in fine-tuning LLMs for specific tasks.
• Adept at writing robust code for training, evaluating, and deploying deep learning, Transformer models, and other neural network models.
• Competent in machine learning principles, techniques, and tools including PyTorch, SageMaker, and TensorFlow.
• Proficient in production software development in Python and familiarity integrating with agile software development teams and processes.
• In-depth understanding of SQL
• Ability to convey rigorous mathematical concepts and considerations to non-experts
• Experience working with annotation teams is a plus
• Develop according to privacy by design and security by design principles.
• Ability to identify privacy and security workflow non-functional requirements and escalate any potential security or privacy design questions to Conversica’s Architectural and Security teams at the design phase.
• The candidate will be expected to develop according to Conversica’s SDLC, Secure Development Policy, Architectural standards, and Security Requirements.
• General understanding of U.S. and international privacy laws and regulations, especially as it relates to database access and design (Applicable Conversica Regulations - GDPR, CCPA, CAN-SPAM, and COPPA). 
• General understanding of applicable security frameworks (AWS CIS Benchmark, SOC 2, ISO 27001, HIPAA, PCI-DSS). 
• This is primarily a remote-based position, with occasional travel to our Seattle office location.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160,000/year to $200,000/year. Pay is based on a number of factors including market location and job-related knowledge, skills, and experience.

Conversica offers comprehensive health, dental, and vision benefits, flex time PTO, 401k plus company match, and equity. Further details can be provided upon request.

Conversica is an equal opportunity employer and values diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Conversica does not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Conversica.

Salary : $160,000 - $200,000