Per Diem Patient Care Coordinator - Spanish Speaking Preferred

Position Summary

Per Diem Patient Care Coordinator will be asked to cover shifts when employees are scheduled to be out of the office and if they are available to cover shifts if another employee calls out. Hours will fluctuate based on company needs and your availability. Potential for full time position in the future.

Preferably bilingual (Spanish), this candidate possess excellent organizational skills being able to manage time and multiple tasks in a given day. Telephone skills must include the ability to make telephone calls to customers referred to us by Plan partners or other referral sources while adhering to the CMS approved script when applicable; answer customer service calls for the purpose of increasing business for the company, while maintaining good etiquette and providing accurate information. The Patient Care Coordinator will represent the company in a professional manner while inviting patients into the Conversio Health family. Basic data entry, active listening, and an average WPM of 45 are required skills. The candidate must also possess good interpersonal skills as demonstrated by the ability to communicate with coworkers and managers. .

Job Responsibilities

1. Complete refill exhaustion calls in accordance with standard operating procedures using a soft-phone system and inputting data into a proprietary system.

2. Complete MD Rx follow-up calls for orders needing a prescription in accordance with standard operating procedures; calls may be outbound to the Doctor’s office directly or to the patient

3. Complete patient questionnaires for RITEMed opportunities.

4. Handle inbound calls for all associated queues navigating issues, escalations, and follow-up as necessary

5. Check for all necessary electronic records while completing a customer service or Doctor’s office call including prescriptions on file, authorizations, etc. and ensuring documentation meets all compliance requirements.

6. Complete emails requests promptly and courteously and be readily available via Teams for quick-fire communications.

7. Identify, resolve and log customer service problems and customer complaints and escalate to team lead as necessary.

8. Follow up with patients as requested by Pharmacy or Operations departments

9. Complete patient account reviews in accordance with standard operating procedures.

10. Complete ad-hoc projects requested by management.

11. Maintain strict confidentiality and adheres to all HIPAA guidelines and regulations.

12. Follow company policy and procedures.

13. Participate in ongoing in-services and department meetings.

14. Maintain open communication channels between management and co-workers.

15. Share in Conversio Health’s vision of being a caring, honest, reliable and efficient healthcare partner.

16. All other duties as assigned by department manager or leadership personnel.

Knowledge, Skills and Abilities Required

• Proficient understanding of medical terminology, health conditions, and regulations as they pertain to the company (may be trained)
• Excellent organizational skills and time management in order to manage multiple tasks throughout the day
• Telephonic customer service skills including the ability to make unsolicited calls (telephonic education to external clients), while maintaining good etiquette and providing accurate information
• Excellent computer and office systems skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required and must be able to adapt quickly to learning new software
• Must have demonstrated ability to work independently and exercise sound judgment and problem solving skills
• Excellent communication, interpersonal, and presentation skills as demonstrated by the ability to communicate with coworkers and managers

Experience and Education Required

• High School Diploma or GED required. Bachelor’s degree preferred.
• 1-2 years of professional experience in customer service, healthcare or related business preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Job Types: Part-time, Contract

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday
• On call

COVID-19 considerations:
Our company follows all COVID regulations (local/state/federal).

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location