Service Manager

Overview

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

• Competitive pay  
• Medical, Dental, Vision and Prescription coverage 
• Paid vacation and holidays 
• 401(K) match 
• Life insurance, AD&D and long-term disability 
• Tuition reimbursement 
• Opportunities available nationwide 
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 
• Pet Insurance 
• Legal Plan, and ID Theft Protection 

Responsibilities

Project/Business Responsibilities:  

• Manages the Service P/L for assigned branch(s). 
• Forecasts manpower requirements. 
• Effectively prioritizes customer calls and advises dispatch accordingly. 
• Ensures customer requirements are followed and calls are completed on a timely basis. 
• Ensures customer rules are accurately adhered to and approves work orders. 
• Reviews dashboards and financial reports and takes appropriate action. 
• Oversees the procurement of parts and supplies. 
• Maintains communication with customers and ensures their expectations are met. 
• Resolves issues or problems that impact customer satisfaction. 
• Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner. 
• Develops and maintains long term relationships with customers and subcontractors. 

People Responsibilities: 

• Communicates company direction, sets expectations and holds team accountable for results. 
• Provides leaderships, builds a collaborative team and rewards accomplishments of the team. 
• Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians. 
• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume. 
• Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians. 
• Uses metrics to drive accountability and performance. 
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc. 
• Ensures use of PPE and the application of safe behavior, including driving, by all employees. 
• Ensures customer service and quality of work meets customer requirements and Source standards.  

Qualifications

Project/Business Management: 

• High school diploma, GED, or completion of trade program or technical school. College degree is a plus. 
• 10 years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.  
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.  
• • Proficiency in understanding and managing P&L. 
  • Demonstrated business acumen 
  • Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi task. 
  • Ability to solve problems and apply good judgement. 
  • Excellent verbal/nonverbal and written communication and presentation skills. 
  • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers. 
  • Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance. 
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.  
  • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc. 
  • Good driving record. 

   

  People Management: 

  • 5 years of people management experience.  
  • Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.  
  • Proficient in coaching, training, developing and building a team. 
  • Proficient in managing time, delegating assignments and following through to ensure good results. 

Join Us

Today, there are 22 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

Connect with us on Facebook and on Twitter.  

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   

Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.