Inside Sales Coordinator/ Marketing

Join the Cooper Enterprises Team: Inside Sales Coordinator and Marketing Coordinator

Are you ready to take your career to new heights? Cooper Enterprises, a rapidly growing company in an exciting industry, is seeking a talented and driven Inside Sales Coordinator and Marketing professional to join our exceptional team. This is your chance to be a vital part of our sales organization, ensuring exceptional customer service and making a significant impact on our success. If you thrive in a customer-orientated environment, enjoy the art of sales and marketing, and want to be part of a supportive team culture, then this outstanding career opportunity is tailor-made for you!

As an Inside Sales Representative for Cooper Enterprises, you are responsible for providing exceptional customer satisfaction by effectively handling customer sales inquiries and introducing our services through inbound and outbound sales calls. You will work with various teams throughout the company to maximize the customer experience by understanding customer needs and providing support and effective solutions. You must also be comfortable building relationships with new and existing customers, generating interest in our company, and closing sales.

The Marketing Coordinator will play an active role in social listening, initiate conversation across platforms, establish a unified voice for engaging with audiences on Cooper's Website and social media accounts, build rapport with social communities and use sound judgment when responding to questions, and become knowledgeable of best practices and emerging trends.

Responsibilities:

- Resolve customer inquiries, orders, and pricing issues with finesse and effectively communicate via phone and email.

- Develop and nurture strong relationships with current and potential customers, providing support to achieve sales goals.

- Execute strategic outbound sales initiatives to enhance promotions and maximize average order value.

- Proactively identify new sales opportunities through monthly external calls.

- Channel distributor opportunities to the right personnel for further development and closure.

- Ensure seamless order processing by accurately entering orders and providing exceptional customer service, including order status updates, tracking requests, and handling accounting inquiries.

- Maintain meticulous records of sales-related activities in our CRM system.

- Generate insightful leadership-level reports on sales efforts and pipeline health.

- Conduct thorough account research, identify key players, and generate interest.

- Expand and maintain our prospect database to fuel future growth.

- Support field sales by assisting with administrative tasks, client information, and timely responses.

- Input opportunities into our CRM system, ensuring the completion of the entire process.

- Provide knowledgeable advice to customers on part substitutions or modifications when requested items are unavailable.

- Process orders promptly and keep customers informed about pricing, shipping details, and any necessary information.

-Working closely with the Marketing Team, developing an action plan for social engagement.

-Moderate social conversations, respond to questions, and provide feedback on social posts. Report instances of inappropriate posting as necessary.

-Contribute ideas to the Content Team.

-Work collaboratively with Cooper Enterprises social media partners.

- Take on other essential assigned duties as needed.

Desired Qualifications:

- Previous experience in customer service, dispute resolution, and cross-departmental collaboration.

- A knack for meeting daily, weekly, and monthly deadlines with ease.

- Proactive problem-solving skills and the ability to identify and resolve issues.

- Excellent time management, planning, and organizational abilities.

- Exceptional oral and written communication skills.

- Self-motivated with the ability to excel independently.

- Detail-oriented with strong analytical capabilities.

- A team player who adapts to various project requirements effortlessly.

- Proficiency in MS Office (Outlook, Word, Excel) and corporate productivity tools.

- Experience working with a CRM system.

-Experience working with an ERP System

- Strong verbal and written communication skills.

- Effective listening and presentation abilities.

- Comfortable working in a fast-paced, interruption-prone environment.

Benefits:

- Generous Paid Time Off: Start accruing 5 days of paid time off after your first year, increasing up to 15 days with tenure.

- Comprehensive Health, Vision, and Dental Insurance: You'll be eligible for top-tier health coverage after 90 days of employment.

- Cooper First Dollar Benefit: We offer assistance of up to $6,000 per year for eligible family participants and up to $3,000 for employee-only participants to cover yearly deductibles.

- 401(k) Matching: After 6 months of employment, you'll be eligible for our 401(k) program, with a maximum match of 4% when contributing 5% of your income.

- Paid Holidays: Enjoy a minimum of 8 paid holidays per year.

-Bereavement Leave: We provide up to 3 days of leave for immediate family members and 1 day for Qualifying non-immediate family members.

- Work/Life Balance: We actively promote a healthy work/life balance to support your personal and professional growth.

- Thriving Team Culture: Join a supportive work environment that fosters collaboration, growth, and success.

Don't miss out on this incredible opportunity to join the Cooper Enterprises family, where exceptional benefits, work-life balance, and an inspiring team culture await you. Take the first step and apply today to embark on an exciting career journey with us!

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Supplemental pay types:

• Yearly bonus

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person

Salary : $35,000 - $45,000