Intake Coordinator

Intake Coordinator

Location: Bronx, NY
Status: Full-Time -35 Hours Per Week (In-Person)
Salary: $45,000-$50,000
Supplemental Pay: Bonus Opportunities, Commission Pay

CHCA is seeking an Intake Coordinator who is highly energetic, organized and with aggressive follow-up skills to join our team. This position requires the applicant to be bilingual in both English and Spanish to be considered.

As the Intake Coordinator, your position will include but is not limited to:

• Walk potential clients through enrollment process for home care services.
• Manages a full schedule of incoming and outbound calls and emails with the goal of converting leads/referrals into enrollments.
• Consistently contacts referral sources via email, phone, and in-person to gather information on potential clients.
• Develops a strong partnership with Health Plans in order to monitor progress of referrals.
• Advises potential clients on the process of enrolling in Medicaid for the purpose of getting home care services from CHCA.
• Assesses prospective members’ financial status and eligibility for Medicaid.
• Completes all applications and related documentation for Medicaid.
• Follow-up with members to ensure member is completing required steps for successful enrollment.
• Understands Medicaid regulations as they pertain to eligibility and stays abreast of any changes in the regulations.
• Communicates with Health Plans to identify community events that CHCA would benefit by attending.
• Coordinates event logistics, including but not limited to the following: acting as the point of contact with event organizers and the management of marketing material and promotional items.
• Manages tables at various events and speaks with potential clients/consumers about CHCA’s services to generate referrals.
• Operates the Consumer Directive Personal Assistant Program (CDPAP) Intake Process
• Contacts potential Consumers, verifies e-Paces system, provides required forms, and submits referrals to Plans.
• Acts as a liaison between the Consumer and CHCA’s Workforce Development department.
• Conducts Consumer and Personal Assistant orientations in-person or by phone.
• Prepares Consumer folders to house fully completed orientation.
• Creates Consumer profile in CHCA’s database

• Knowledge of Federal, State, and City regulations related to Medicaid eligibility and entitlements.
• True passion for networking and creating relationships.
• Ability to effectively convey ideas both verbally and through written communication.
• Solid organizational skills and strong follow-through mindset to ensure all project and/or event details are covered.
• Computer literate, particularly in Microsoft Office
• Bilingual: English/Spanish is a must
• Ability and willingness to work some weekends.
• Ability and comfort in working with diverse communities, including low-income neighborhoods.
• Strong organizational and time management skills
• Positive, strong work ethic, enthusiastic, and outgoing personality that can be heard through the phone.
• Ability to work both independently and as a member of a team.
• Highly self-motivated and results driven.

About CHCA
Cooperative Home Care Associates (CHCA) established in 1985, is a home health care services agency licensed by the New York State Department of Health, to provide paraprofessional services for elders and individuals living with physical disabilities in New York City. More than 1,700 home care workers are currently employed by CHCA, 98 percent of whom are Latina or African American women. As the largest worker-owned cooperative in the US, CHCA offers all employees the opportunity to purchase an equal ownership stake in the business. Today CHCA is one of the largest private-sector employers in the South Bronx and one of the largest women-and-minority-owned businesses in New York City.

Our Benefits
CHCA offers an attractive compensation package which includes, medical, dental, vision and company paid life insurance, paid time off, flexible spending accounts, commuter benefits program, long term disability, and 401K benefits as well as an excellent working environment.

At CHCA, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.