Job Title:   Business Analyst

Department:  Information & Digital

FLSA Status:  Full Time, Exempt

Reports to:   Sr Director Systems & Data Engineering

Job Summary:

Our systems and data engineering team enables better care to our healthcare members. Our team has high levels of job satisfaction knowing we are helping to make a positive difference in the world.

The Business Analyst serves as an expert contributing to different phases of the software development lifecycle, which involve defining the problem, interviewing business users, proposing solution, defining business requirements, coming up with logical user stories, conducting requirement grooming sessions, user acceptance test planning, execution and building training documentation.

The role is an excellent opportunity to build and grow innovative approaches at a fast-growing company that’s positioned at the forefront of healthcare’s future.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Work with business stakeholders and users to define project scope and objectives
• Conduct user interviews for requirements gathering
• Provide business analysis and project coordination support
• Research, analyze and test different health information management systems
• Develop business case and elicit functional and non functional business requirements
• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
• Identify and analyze business problems and propose appropriate automated solutions, and define user requirements
• Perform detailed analysis on assigned projects, recommend potential business solutions, and assist with implementation
• Serve as the subject matter expert on the assigned function product to ensure operational performance
• Diagnose problems and identify opportunities for process redesign and improvement
• Coordinate with various business units and build training documentation
• Provide testing timelines, status and create test strategy
• Design test plans for projects and perform testing, data validation, document results, communicate identified issues and support with troubleshooting.
• Facilitate system integration testing with business stakeholders 
• lead process improvement projects which include identifying, designing, and implementing internal process improvements and automating manual processes 
• Report statistics and recommendations for program growth to management on a weekly or monthly basis.
• Identify/solve problems in a fast-paced environment and communicate solutions to the rest of the team and management.
• Provide innovative problem-solving skills; dissect and resolve root causes of problems and implement solutions.
• Look beyond the obvious for continuous improvement opportunities.

MINIMUM QUALIFICATIONS

• Bachelor’s degree required.

• Minimum four (4) years of experience in Healthcare and related software requirement development, business process analysis, user acceptance testing and data analysis in a cross-functional environment with aggressive delivery deadlines.

• High comfort level with using business-oriented technology (e.g., Office suite, Smartsheet, Visio or LucidChart etc.)

• High comfort level with working with clinicians and end-users

• Excellent communication skill and ability to work with multiple teams including business Development teams to manage requirements.

• Proficiency with SQL (building and performing queries) is added advantage.

• Agile experience, ability to define user stories, grooming and user acceptance testing.

• Experience with testing automation is added advantage.

• Robust analytical skills and ability to effectively manage multiple priorities, deliverables and timelines with little need for escalation.

• Ability to communicate your ideas and solutions in simple, actionable way.

• Ability to adapt quickly to changing priorities, assignments, and roles.

• Extremely self-motivated with strong work ethic.

• Ability to learn new programs/software and skills quickly.

• Ability to identify and solve problems quickly.

• Process-oriented individual, with a tireless focus on quality of outcomes.

• Ability to work collaboratively in a team environment.

• Excellent interpersonal skills.

• Persuasive and articulate communication skills.

• Ability to meet HR background requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent positive verbal, non-verbal and written communication skills

• Create and/or maintain reference materials, communication content and business process diagrams.

• Possesses an agile and growth mindset.

• Ability to clearly and consistently work side-by-side with a broad range of senior leaders and functions to achieve objectives.

• Effective decision-making skills, even under pressure and while lacking all of the desired information detail.

• Demonstrate excellent oral, written and electronic communication. Ensure the coordination and confidentiality

of communications within the organization.

• Demonstrate and maintain professional and productive working relationships with all departments, staff, board members, and community.

• Broad understanding of healthcare systems and data and their interdependencies and relationships.

• Experience working with HIPAA-compliant systems and data.

• Understanding of health care terms such as ICD10 codes, Insurance/Payor classes, Service Lines/Types, ACA, CMS etc.