Concierge

• Maintain Basic knowledge of computer software and internet platforms with typing skills.
• Manage reception desk continuously during assigned period and perform administrative duties.
• Arrange coverage of reception desk during break and lunch periods.
• Graciously greet all visitors and politely assist them as necessary.
• Respond to residents' and family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.
• Respond and appropriately handle emergency situations that may arise in a calm, professional manner.
• Maintain Resident and Guest Register.
• Promptly answer telephone, directing calls to appropriate persons or relaying messages.
• Process payments for Community purchases.
• Organize incoming mail and ensure that it is distributed to the appropriate person.
• Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.
• Monitor resident call system and ensure staff response.
• Monitor exit alarm system to ensure staff response
• perform simple, routine maintenance of office equipment.
• Compile resident move-in packets
• Perform marketing duties, including but not limited to: Executing tours for prospective resident, recording and reporting deposits received from prospective residents, entering current and prospective resident information into community contact system.
• Coding and submitting accounts payable invoices, submitting staff mileage and expenses, and completing daily deposit in absence of the Business Office Director.
• Respect dignity and confidentiality standards and promote resident rights.
• Complete or assist with special projects as requested by community or senior management.
• Attend and participate in onboarding and annual training, in-service and team member meetings as requested.
• Adheres to all policies and procedures of the company.
• Perform other duties as assigned by Business Office Director.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Metairie, LA 70002: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location