Senior Claims Assistant

CopperPoint has an opportunity for a Senior Claims Assistant. The Senior Claims Assistant is responsible for assisting claim examiners and the claim management team with the clerical and administrative aspects of claim management. As a senior-level assistant works with a higher degree of independence and participates in the training and development of less experienced staff.

Job Responsibilities:

• Provide clerical/administrative support to the workers' compensation claim examiners and the claim management team.
• Issue notices and letters timely and accurately in accordance with statutory guidelines.
• Successfully pass all regulatory, internal, and external audits
• Process payments and benefits timely and accurately
• Follow special handling instructions regarding client-specific processes and procedures.
• Accurately maintain related claim processing and procedure records.
• Keep files on the current diary system to timely monitor new developments and to follow up on outstanding requests. Respond to all other dairy activities.
• Partner with team members to move files to positive outcomes and document results.
• Participate in committee and/or meetings and provide/receive input on bringing issues to the best possible resolution.
• Adhere to service standards, proper file coding, and special claims handling instructions.
• Timely complete medical contacts on appropriate files.
• Complete medical provider contacts timely and accurately on all claims with temporary disability benefits.
• Address internal and external customer service needs timely and professionally
• Actively participate in departmental special project work.
• Partner in the training and development of less experienced claim assistants.
• Oversee claim assistant workloads and ensure timely completion of the claim assistant work.
• Successfully complete the annual corporate Code of Conduct Training. Demonstrate full knowledge, understanding, and compliance with the Code.  (Note: As a subsidiary company of Alleghany Corporation we adhere to the Alleghany Corporate Code of Business Conduct and Ethics).
• Assist with the training and development of less experienced claim assistants.

Qualifications/Competencies:

• Bachelor’s degree required.
• 3 years experience in a claims assistant role or equivalent.
• Insurance Education Association (IEA) or Self-Insurance Plan (SIP) certification or equivalent a plus.
• Exceptional judgment and prioritization skills.
• Exceptional written and verbal communication skills.
• Exceptional customer service skills.
• Ability to anticipate problems and resolve issues proactively.
• Computer skills and knowledge of relevant software.
• Exceptional organizational and time management skills.
• Spanish Bilingual a plus
• Strong collaboration skills – requires the ability to partner with vendors, team members, and managers to move files to positive conclusions.
• Intermediate-level math and calculator skills.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, California-based Pacific Compensation Insurance Company, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contribution to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision, and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.