Guest Relations - Front Desk / Reservations - Half Day/Part Time Shifts

We’re looking for fun, personable, punctual, dependable and fast learning people to join our team. We are currently hiring a gift shop associate, reservations and front desk person. You can find more about the park at our website here: https://coralcrater.com/

SCHEDULE:

• We are looking for someone that can work part time from open to close 7am -7pm Saturdays & Sundays

Job Description:

The gift shop role is the first point of contact for guests and Coral Crater Adventure Park. This position requires an energetic, happy, smiling person who plays the role as an ambassador of the park for all guests. First impressions are crucial in this role. Guest satisfaction is of the highest importance for this position. It is your responsibility to provide the guests an easy and relatively quick check in experience. After leaving the check in area the guests shouldn’t have any questions as they prepare for the tour because you have answered them all and prepared them for the exciting, fun day they have ahead of them. You can find more about the park at our website here: https://coralcrater.com/

Requirements:

• Must be located on the island of Oahu - All interviews must be in person at the park. We will not hire remotely.
• Positive attitude
• Professional
• Ability to consistently start/carry on a comfortable conversation with strangers
• Ability to naturally command the attention of a group of 10-12 people
• Ability to make a good first impression and instill confidence in others
• You can either stand or sit or a combination of both during your shift.
• Must be willing to use your own phone to clock in and clock out and use our business app for all inbound/outbound calls.

Responsibilities:

• Closing the Gift Shop
• Charge electronics (e.g., iPads, rental cameras)
• Prepare rental cameras for the next day
• Checking in guests
• Collect Waivers
• Collect payments
• Collect paper vouchers
• Weigh guests
• Check drivers licenses
• Explain what they can/cannot take on tour
• Explain where restrooms/waiting areas are located
• Explain to guests what their day will consist of (e.g., when tours start/end)
• Call late guests
• Give guests park tours of the facilities
• Run errands
• Check mailbox/Collect mail
• Stock merchandise
• Maintain cleanliness of gift shop & surrounding areas
• Register counts
• Log credit card gratuity
• Assist the tour guides with Pre-tour and Post-tour preparation
• Communications via , phone email and chats with guests and staff

Additional future responsibilities

• Answer phones
• Reservations (via phone or walk-ins)
• Set up harnesses
• Harness guests
• Provide safety briefing
• De-gear guests

The Fine Print: Awkward conversation but we have to have it :)

• When you are at the park you will be working during your entire shift. It is fun but it is also work.
• We have no drama and will not tolerate it. We have created a very fun culture at the park and guides all are friends and spend a lot of time together.
• Must be willing to learn and take criticism. You cannot have an attitude with any employee.
• You must be willing to help clean, run errands and do maintenance around the park when asked.
• Must be professional in appearance. No facial piercings, no facial/neck tattoos, or no extreme makeup/hair.

Hiring & Training:

We are looking to hire immediately and start training immediately. Training usually takes a few weeks. You are on a probationary period for your first 180 days. We do not tolerate employees that call out or show up late for shifts. If you have a habit of doing this then this job is not right for you.

Pay:

The pay is $15 per hour for part time with room to make more after being proficient with phone, email reservations and other tasks after the 180 day probationary period.

We will reach out to you if selected. We do not take phone calls or walk-ins in regards to this position. Please do not call asking about employment or you won't be considered as it is a test to see if you read this :) Mahalo!!

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Holidays
• Weekends only

Supplemental pay types:

• Bonus pay
• Tips

COVID-19 considerations:
https://coralcrater.com/reopening-safety-measures/

Application Question(s):

• Are you currently on Oahu? (If not, please do not apply)
• Do you have reliable transportation to and from the park?
• The position is Saturday & Sunday from 7am-7pm. Are you available to work those specific days and times? If not, please do not apply.

Work Location: In person

Salary : $15 - $-1