What are the responsibilities and job description for the CCR/Dispatcher position at Core Mechanical, LLC?
CORE Mechanical is an established service repair and replacement company that focuses on air conditioning, heating, refrigeration, commercial kitchens, planned maintenance and energy management and monitoring.
We are searching for an experienced Dispatcher to join our team! Duties will include taking customer service requests and enter it into the electronic dispatch system, supporting a team of service technicians by helping to dispatch them to service calls, creating quotes and invoices, ordering parts, inputting purchase orders and supporting minimal administrative needs of the executive team on an as-needed basis. Work hours are somewhat flexible but this is a full time position. This is a very detail-oriented position with a requirement for multitasking.
Primary Responsibilities:
- Taking calls from customers and cost-effectively dispatching technicians based upon skillset and location
- Working with technicians and the service manager to quickly create detailed, accurate quotes and send to customers/upload to the client's portal
- Communicating effectively with all customers, managers, field technicians and vendors to build relationships and the company brand
- Assisting technicians with ordering or obtaining parts to include re-routing field staff to assist with parts acquisition
- Effectively managing dispatches to ensure there are few to no callbacks, and that any service issues are elevated and handled immediately
- Ensuring all call status updates are current in customer portals, and customer requests for information or pricing are responded to quickly
- Ensuring that all technician notes are accurate and detailed so that they can be quickly invoiced, and assisting with any questions from accounting regarding customer or vendor accounting
- Assisting technicians with accurate time reporting
- Ensuring all vendor invoices are accounted for prior to job closeout
- Assisting with the maintenance of warehouse inventories and truck stock
- Other duties as assigned by executive team or service manager
Required Qualifications:
- MUST HAVE 2 Years of Dispatching Experience to be considered