Technical Support Intern

As a member of the company’s Information Technology team, the Technical Support Intern provides a broad range of support for associated teams and end users. A primary role for the Technical Support Intern is to assist the Technical Support Specialists with various IT tasks in our Headquarters in downtown Denver to assist end users with computer, printer, phone systems, and basic support for enterprise end user needs. This role will work part time, about 20 hours per week, for a 6-month internship period.

Duties:

• Assist team in providing support to end users.
• Assist with computer/peripheral inventory, organization, shipping, receiving, data entry, deskside support, and other general IT tasks.
• Assist team support internal customers who are experiencing operational, hardware, application or network connectivity problems with their computer and phone systems.
• Assist with setting up desktop/laptops, software, and access for new hires. 
• Assist with enhancing and updating documentation on business processes and technologies to improve end-user support.
• Assist compliance, information security, systems, and network teams on tasks, changes, projects or other duties as assigned by Manager of Technical Support.
• Gain exposure and baseline ability on various tools and technical controls used in day-to-day support for an enterprise IT support team on the following:

• Tech Support: Active Directory, creating users, distribution list, and security groups, office 365 Admin, configuring IP phones, phone, imaging and deploying software, remote users support, troubleshooting hardware and software issues, information security best practices and policies, visual and audio support, ticketing system, and time management and teamwork.
• Systems: Physical and Virtual server builds and management, storage Area Network, Windows and Linux server operating systems, virtualization, and Exposure to common corporate applications
• Network: Network WAN routing, layer 2 switch configuration, VLAN configuration, Wireless network concepts, Network device tracking and troubleshooting, Physical network cabling

Salary : $20