Job Posting for Support Operations Engineer at CoreWeave
As a Support Operations Engineer, you will be at the forefront of this transformational technology. You will assist a list of cutting-edge companies and developers taking advantage of our accelerated compute services and features to run their mission-critical applications. You will be a crucial component in the success of their production-critical implementations via deployment, monitoring, triaging, and troubleshooting of critical infrastructure and jobs. Your efforts will ensure the efficient and uninterrupted execution of our clients’ jobs.
What You'll Do:
Deployment and configuration of platform infrastructure in a Linux environment
Monitor software and infrastructure for issues and act quickly to stem any negative impact
Work with Development, Infrastructure, and Network Operations teams to troubleshoot and resolve deployment-related software, network, installation, and configuration issues
Support Development, Infrastructure, and Network Operations teams in resolving infrastructure issues
Work with contractors in remote sites to install, configure, and troubleshoot servers, network equipment, and data center infrastructure
Reconfigure or decommission existing infrastructure as needed
Identify, maintain and create documentation for new hardware deployments, all varieties of corner case scenarios, and troubleshooting workflows
Streamline deployments to increase efficiency and reduce deployment times
Support the development, testing, and integration of new hardware into the platform
Liaise closely with the Client Support Engineers team to monitor customer support requests, and act as an extension of the Client Support team
Help maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our best practices
Promptly act on technical incidents and escalations, communicating effectively with all stakeholders
Assist with the training and development of new hires
Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time
Who You Are:
You have at least two years of experience with server hardware installation and server configuration in data center environments
You have a working knowledge of basic Linux & networking
You have a solid understanding of distributed computing environments and methodologies, such as storage volumes, private networks, load balancers, and virtual machines
You've got communication skills (both written and verbal)
You have a knack for solving problems; you're adept at recognizing technical issues and developing appropriate solutions
You have a working knowledge of basic Windows sysadmin
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75,000/year in our lowest geographic market up to $110,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Salary.com Estimation for Support Operations Engineer in Roseland, NJ
$95,190 to $121,761
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