Supervisor, Care Management Outpatient

Please note, to be considered for this role a resume is required at the time of application. This individual will oversee the care managers within the outpatient ambulatory offices. This role is a virtual flex role however, there is a requirement to work onsite every Monday as well as travel to all the sites you’d manage. Most of the offices you would supervise would be in the Grand Rapids area with some out lying sites. This person will oversee a total of 24 care managers. Job Summary Supervises assigned care management staff. Plans, organizes, and supervises all assigned clinical and program services. Ensures appropriate clinical supervision and case consultation for clinical staff including overseeing and supporting professional staff development. Supervises within established clinical quality standards and quality management plan protocols. Evaluates staff competencies and identifies training needs. Essential Functions Supervises the activities of assigned professional and support staff who are engaged in planning and prioritizing care for individuals and population of patients, focusing on strategies that will promote optimal health within populations. Supervises office operations assuring adequate levels of support for quality clinical care. Monitors clinical activity, staff productivity, and the efficiency and effectiveness of the services provided. Communicates & holds staff accountable to new policies/procedures. Prepares, maintains, and submits reports as required. Maintains files and records. Maintains professional relationship with providers when cases require referral for specialized treatment or to another level of care. Reports problems with providers to provider relations or management staff. Assures clinical staff compliance with credentialing requirements, and monitors utilization and referral patterns, clinical caseloads and program needs. Anticipates customer needs and supervises the provision of services to all customers, including patients, physicians, hospital departments, and staff. Coordinates requests for services, information, records, and data on a timely basis. Researches and resolves problems. Qualifications- Required Bachelor's Degree or equivalent in nursing, social work, or health care related field 1 year of relevant experience Skills, knowledge, abilities typically gained through 1 year of related experience 5 years of relevant experience full time clinical 1 year of relevant experience of clinical supervision and administrative management responsibility or equivalent LIC-Registered Nurse (RN) - STATE_MI State of Michigan or LIC-Master Social Worker (MSW-Master) - STATE_MI State of Michigan 1 year of relevant experience in field of practice of clinical social work, professional nursing practice or community service work Qualifications- Preferred Master's Degree except required in Behavioral Health CRT-Case Manager, Certified (CCM) - CCMC Commission for Case Manager Certification CRT-Basic Life Support (BLS) - AHA American Heart Association or CRT-Basic Life Support (BLS) - ARC American Red Cross Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 5 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 5 lbs Pushing Force > 5 lbs: Seldom up to 20 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Seldom Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Seldom Squat: Seldom Supine Lying: Seldom Stair Climbing: Seldom Crawling / Kneeling: Seldom Driving: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom Primary Location SITE - Business Service Center - 4420 44th St - Grand Rapids Department Name Care Management - SHMG Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m -5:00 p.m Days Worked Monday-Friday Weekend Frequency N/A CURRENT SPECTRUM HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only. Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment. Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws. Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws. Who We Are Formed from two leading health systems in Michigan (Beaumont Health and Spectrum Health), BHSH System is a not-for-profit health system that provides care and coverage with an exceptional team of 64,000 dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses offering services in 22 hospitals, 300 outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving over 1.2 million members across the state of Michigan. Through experience, innovation and collaboration, we are building a system designed to meet the needs of the people we serve through care and coverage that is accessible, affordable, equitable and exceptional. Our system brings together three outstanding care delivery organizations and an award-winning health plan: BHSH Beaumont Health, BHSH Spectrum Health Lakeland, BHSH Spectrum Health West Michigan and Priority Health. Each division brings its own nationally recognized teams and storied legacy, and each contributes to our culture. Together, we are creating a health system designed for the people we serve and transforming health For Michigan, By Michigan™. Spectrum Health and Beaumont Health officially launched as the new organization temporarily known as BHSH System on Feb. 1, 2022. BHSH System is locally owned and operated, with corporate offices in Grand Rapids and Southfield, Michigan, and additional offices throughout Michigan.