Client Success Manager

Position: Client Success Manager, Primary and Specialty Physician ServicesFLSA Status: Full time, Non-ExemptReports to: Senior Client Success Manager, Primary and Specialty Physician ServicesSummary/Objective: The Client Success Manager, Primary and Specialty Physician Service Group will be responsible for managing and communicating the revenue cycle activities and performance for our client practices to ensure a successful client experience. Client Success Managers will focus on partnering with the client practices to understand their goals, challenges and key practice drivers. Activities will include establishing and maintaining client relationships that focus on KPI?s, managing effective ongoing communication with practices to identify and address business needs, provide guidance and timely responses to practice questions and requests and to conduct regular meetings with the practices.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Manage overall billing processesCreate and actively manage KPI?s to ensure client practice healthEnsure charge entry flow is effective and completed as requiredOversee aggressive AR workflow to produce strong cash collectionsMonitor client fee schedules and payments to maximize practice realizationMaintain a strong denial management strategy and action planIdentify workflow efficiency opportunitiesIdentify trends and issues, recommend and implement solutions and see through to a successful resolutionProvide a high level of value and customer service to our client practicesCollaborate with geographically dispersed team membersIdentify training needs of offshore team members and assist with training as neededProvide meaningful monthly KPI reporting to practicesPerform additional projects and job duties as assignedCompetenciesProject ManagementProblem Solving/AnalysisEthical ConductCollaborationPersonal Effectiveness/CredibilityCommunication ProficiencyTechnical CapacitySupervisory ResponsibilityThis position does not have supervisory duties.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.TravelThis position may require limited travelRequired Education and ExperienceHigh School or Equivalent.3 plus years of revenue cycle management related experienceExtensive knowledge of medical billing/coding, front office procedures and revenue cycle managementStrong understanding of various insurance carriersExceptional written, verbal and interpersonal communication skillsExcellent presentation skillsProfessional demeanor requiredOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without not