What are the responsibilities and job description for the APPLE CHAMPION position at Corporate Logo?
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowledgeable staff in the business.
We are currently seeking a self-motivated, hard-working APPLE CHAMPION, starting at $16/hour, with the opportunity to earn between $18-$25/hour including incentives. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center’s core promise to take care of our associates and customers.
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
- Flexible Schedules & Excellent Pay
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- Benefit Coverage for Regular Full-Time Associates
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
MAJOR RESPONSIBILITIES – APPLE CHAMPION:
- Identify, diagnose and document hardware failure or software problems on Apple electronics
- Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair
- Consistently achieve productivity, customer satisfaction and sales attachment goals of the service repair shop
- Complete all service system transactions accurately
- Understand and utilize technical manuals and support resources
- Keep up-to-date on retail products and current technologies
- Maintain appropriate technical certifications (CompTIA A , ACMT, ACiT) to enable proper service of products as required by ASP partners
- Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing product and participating in merchandising activities
- Support store operations by maintaining loss prevention awareness, assisting with Service Department activities and helping to prepare for physical inventory
- Manage Apple appointment scheduler and update it weekly
- Update and maintain Apple AST server
- Primary trainer for Apprentice technicians looking to obtain ACMT & ACiT certifications
- Provide weekly reporting on current customer satisfaction and product summary scores
- Perform other duties and tasks as assigned
EDUCATION & EXPERIENCE:
- High School diploma or equivalent required
- Proficiency in Microsoft Office
- CompTIA A , ACMT, & ACiT certifications required
- One-year computer service repair or technical customer service experience, preferably in a production-oriented service environment
- Ability to communicate professionally in person, via telephone, and in writing and provide regular updates on customer work orders
- Ability to handle multiple customer issues and tasks simultaneously
- Physical requirements: able to lift up to 50 lbs., stand for prolonged periods of time
- Shifts will include hours before and after the store is open to the public and may include mornings, nights, weekends and holidays
Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
Salary : $16 - $18