Assistant Automotive Service Manager

Signing Bonus Available for the right candidate

We are currently seeking ​an Assistant Manager for our million dollar established repair facility in Langley AFB, VA.

Duties & Responsibilities

• Assist the manager with the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
• Assist the manager with with directing, instructing, and managing a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
• Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
• Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
• Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the front shop.
• Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
• Partner with the Fleet business team to maintain and build Fleet service customer relationships.
• Advise associates, technicians, and customers on tires, parts and service programs.
• Effectively communicates with all store associates, managers, and customers.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Other duties as assigned.

We are especially interested if the candidate has five (5) years experience in the automotive service and repair industry but we will consider qualified candidates with less experience!

*Submit YOUR resume with confidence that all contact with us is completely confidential.

Apply TODAY!

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

License/Certification:

• Driver's License (Preferred)

Work Location: One location