What are the responsibilities and job description for the Customer Service Entry Level position at Corporate?
Job Number 22103092
Job Category Reservations
Location CEC Fall River, 1630 President Avenue, Fall River, Massachusetts, United States VIEW ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
| Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? |
As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are recruiting for an upcoming training class:
Class Start Date: 07/05/22
Training Class Schedule: This class will be held from 07/05/2022 - 8/05/2022 from 1:30pm - 10:00pm.
Shift After Completion of Training: 3:30pm- 12:00 am
• Remote opportunity after a minimum of 90 days reporting to the office is dependent on meeting training, technology, and remote office requirements; remote location must be within 50 miles of Fall River, MA. Position is Entry Level $15.00 an hour.
Compensation includes paid training, competitive salary, incentives (payout range between 2.5%-15%). We also offer a competitive benefit package including medical, dental, vision, 401(k), CAREER ADVANCEMENT OPPORTUNITIES AFTER 90 DAYS, TRAVEL DISCOUNTS, and more.
JOB SUMMARY
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.
Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
