What are the responsibilities and job description for the Front Desk Clerk position at Corporate?
US: The Aloft Austin Round Rock, managed by Moody National Management LP, is looking for Front Desk Clerks to join our team.
YOU: You build genuine and authentic connections with every guest, either for one day or sometimes a lifetime. You can instantly build rapport and make a difference in someone’s life in just one interaction.
ALSO: For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.
MOST IMPORTANTLY: We are offering career opportunities, not just jobs. If you are scared, or feel you don’t have the qualifications, apply anyway! We don’t hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need.
LAST THING: Don’t ignore this opportunity. Apply Now!
The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction. This position is responsible for making reservations, checking in/out guests, assisting with guest solutions, and Outrageously Pleasing Our Guests! Previous customer service experience is a plus.
Essential Functions:
- Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
- Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
- Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
- Accurately complete any logs/reports as specified by management.
- Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
Job Specifications:
- Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
- Excellent interpersonal, written/verbal communication and telephone etiquette skills.
- Intermediate proficiency with Front Desk computer systems
- Excellent command of the English language; second language proficiency desirable.
- Excellent time management skills and ability to multi-task and prioritize work
- Exceptional problem solving skills
- Ability to maintain customer focus
- Excellent organizational and planning skills
- Ability to work well in a team environment
- Ability to follow corporate standards and procedures
Experience and Education:
- High School education or equivalent work experience.
- 1 years of experience as a Front Desk Clerk or other customer service position.
- Previous experience with Fosse preferred
Work Environment:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- This is a full-time position. Overtime may be required occasionally.
- Work days and work hours may vary.
- This position works indoors.
