What are the responsibilities and job description for the Guest Service Agent/ Front Desk - Awesome Perks position at Corporate?
Our guest service ambassadors are the face of the hotel! They offer a warm welcome to our guests and exceed customer expectation in every way! In order to keep our team refreshed and energized, we created a one-of-a-kind work experience for our associates in the spirit of caring for our team members who take care of our guests-
- Set schedules so you can plan your life outside of work
- Enjoy every other weekend off including Sundays
- Monthly $500 team bonus based on performance
- Opportunity to earn additional more for optional and flexible short shifts
- Don't forget the Team Member Travel rates
- And a full array of additional benefits
Essential Functions:
• Complete front desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs/reports as specified by management.
• Other duties as assigned.
Job Specifications:
• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Intermediate proficiency with Front Desk computer systems
• Excellent command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Exceptional problem-solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures
Experience and Education:
• High School education or equivalent work experience.
• 1 years of experience in a customer service position.
• Minimum training required per year as assigned by the company
• Any additional training required by manager
Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This is a full-time position that requires both night day, night and overnight availability. Sample schedules are available for set days off.
• 3-4 day work week with rotating shifts. Shifts are 1PM-11PM & 11PM-9AM
• This position works indoors.
Salary : $500
