Senior Program Specialist - Global Sales Organization, Corporate

Job Number 22190398
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY

This role is a member of the GSO US and Canada team. Performs administrative and project management functions in support of achieving the GSO Corporate and TMC Account team’s objectives. Acts as conduit between key stakeholders, assists with planning internal meetings, supports GSO team initiatives, and schedules and manages appointments and meeting needs for VP and remote based associates. The position is expected to perform activities designed to enhance the day-to-day business flow between Marriott International and its GSO clients. This position will support the GSO US & Canada Corporate team, but will also have broader GSO team tasks assigned such as managing IT assets, invoicing, creating presentations and communications, supporting set up of new team members, etc.

This position is hybrid with 2-3 days per week as needed at our HQ in Bethesda, MD.

CANDIDATE PROFILE

Education and Experience  

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area.
• Previous experience in hospitality or travel industry preferred

Other Required Skills

• Knowledge of the administrative processes related to the position typically gained through prior related experience.
• Knowledge of advanced functions of business software packages primarily all Microsoft Office software; spreadsheet, database, email, meeting management/scheduling, word processing and presentations. 
• Relevant work experience in the areas of sales, marketing or project management desired
• Experience of managing events, logistics and admin processes desired

CORE WORK ACTIVITIES

• Provide day-to-day support and administration for Vice President, Global Sales, Corporate & TMC Accounts and other leaders in the GSO
• Processes expense reports related to business purposes, travel and team expenditures
• Manage GSO US Canada laptop assets and refresh schedule
• Develops and executes special projects related to the US Canada GSO as directed by the VP GSO
• Interprets and develops creative and professional PowerPoint presentations designed for a senior level audience.
• Composes correspondence or documents pertaining to the program(s) being administered.
• Processes data related to the administration of the program(s) through an automated system. Reconciles accounts, researches discrepancies in the amounts charged to the accounts, and prepares reports related to the program(s) being administered.

• Composes correspondence or creates documents, often on behalf of the supervisor
• Identifies areas where new administrative policies and procedures may be necessary within a department and may initiate projects to develop the new policy or procedure.
• Provides planning and/or administrative support for enterprise wide efforts such as conferences, meetings, projects, etc.
• Coordinates HQ visits and meetings including securing meeting rooms, equipment and catering

Managing Work, Projects, and Policies

• Coordinates and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Manages the flow of questions and directs questions.

 

Supporting Operations

• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Establishes and maintains complete and up-to-date information to ensure accurate reporting.
• Supports relevant customer events, trade shows, and promotional activities. 
• Maintains relationships with internal and external customers, corporate staff, hotel managers and other hospitality industry leaders.
• Participates on project and account teams, executing activities that support strategic account management and team-based sales models.

Business/Financial Administration

• Acts as project participant for ad hoc or recurring needs of the department, responsible for satisfactory and timely delivery of outcome.
• Collate data and prepare sales production reports for VP and other business units
• Supports internal and external customer/vendor/supplier relationships, providing business, technical, and customer service support.
• Supports accounting process – including the process of invoices for GSO and GSA contract

MANAGEMENT COMPETENICES Adaptability Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change Able to work with different levels of management and management styles as needed in position Communication Keeps work group informed, speaks and writes clearly and concisely Actively listens to others’ recommendations while seeking clarification and offering alternatives as appropriate Communicates in a timely, proactive manner, receives directions and feedback well Job Related Business Focus Actions support key business values of customer service, associate satisfaction and financial success Demonstrates pleasant, helpful and accurate service to internal and external customers Respects fellow associates Efficiently purchases and utilizes resources to produce quality products Planning & Organizing Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Establishes a realistic action plan while anticipating potential issues impacting the plan Develops and follows procedures for ensuring quality, is detail‐oriented, maximizes resources, meets deadlines, and follows through on assignments Problem Solving Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Identifies problems and seeks resolution through sound judgment and solid decision making, where appropriate Directs problems to higher level or applicable department for resolution Teamwork Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Acts as a liaison with other resources/departments as appropriate Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate Technical Expertise Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Demonstrates requisite technical expertise as defined by the position. Work Habits Demonstrates commitment and reliability in getting the job done efficiently, timely, professionally and accurately Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties Consistently strives to improve these skills and represents staff and division positively

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.