Customer onboarding

Customer Onboarding Leader

Wilmington, Delaware

Hybrid

Believe in doing work you can be proud of?

We're the same.

The Customer Onboarding Leader will oversee the Client Solutions Team, which plays a critical role in supporting a variety of requests from our global customers, both internal and external, while also analyzing requests to identify opportunities for training, efficiency, and collaboration.

The Customer Onboarding Leader role will include the implementation of a brand-new team inclusive of hiring, workflow planning, vision setting, and more!

Some of the things you’ll be responsible for :

Lead the global Client Solutions Team, driving consistent results supporting our clients’ administrative needs

Support the Client Solutions Team as a subject matter expert for account setup and configuration

Review onboardings, projects, account restructure requests, and client training, to ensure Digital Brand Services and the Client Solutions Team has delivered on clients’ expectations

Own and drive forward the Digital Brand Services incident management program

Partner with internal teams to address opportunities, update processes and develop training

Work independently to develop and execute projects and make decisions based on business and customer needs

Set timelines for deliverables and hold DBS Leaders and project stakeholders accountable to meeting those agreed timelines

Provide regular project updates to Service Leadership, including presentations and written summaries

What technical skills, experience, and qualifications do you need?

Five (5) years of leadership experience preferred

A passion for delivering exceptional customer service

An analytical mindset with an ability to seek to understand, to make recommendations and decisions, and to problem-solve

A demonstrated ability to lead others towards a common goal, setting a standard of accountability within the team, while also supporting individual’s needs and development

Strong proficiency in Microsoft Office, including demonstrated advanced Excel skills (pivot tables, complex formulas, etc.)

Previous experience facilitating productive meetings, defining agendas, and working with attendees to ensure progress is made

Proven ability to organize and manage a project independently, driving it forward to completion

Strong negotiation, listening, and communication skills, both verbal and written

Experience communicating effectively with technical staff, non-technical staff, teammates, and all levels of leadership

Exceptional attention to detail

Ability to multi-task, prioritize, adapt, and deliver results in a deadline driven environment

LI - CS1

J-18808-Ljbffr

Last updated : 2024-04-07