IT Support Specialist

The IT Support Specialist works on-site and is responsible for various hardware, software, & network support activities including problem resolution. The position is responsible for supporting our headquarters & manufacturing facilities as well as remote users/locations.

Salary range is $50,000 - $55,000 annually, dependent upon experience. This position is NOT a remote position.

DUTIES AND RESPONSIBILITIES:

• Responds promptly to and investigates, researches, & resolves onsite & remote user inquiries, concerns, and issues in a timely and courteous manner.
• Set up IT equipment including, but not limited to, computers, monitors, printers, & IP phones.
• Configure, install, maintain, & repair problems related to hardware, software, and network connections.
• Facilitate user account management: onboarding, change, & departure processes. Set up user accounts for various applications. Set up groups, directories, & permissions.
• Provide technical support and assistance for basic Windows functions and various Office software products, including email.
• Monitor & take appropriate action related to quarantined e-mail, spam/phishing e-mails, & viruses.
• Maintains IT Support request list as well as all other IT documentation including, but not limited to, hardware inventory, software inventory, & account information.
• Create IT & user documentation/procedures as necessary. Document problem resolution.
• Interface with telecom companies, managed service providers, & other 3rdparty vendors to report/resolve issues, acquire quotes, etc.
• Maintains phone system accounts, call routings, call greetings, and voicemail accounts.
• Performs data backups & recovery processes.
• Acts as hands/eyes for network infrastructure.
• Effectively communicates customer issues and concerns to all applicable internal staff members.
• Perform equipment maintenance activities as needed, including cleaning of electronic components.
• Assist in maintaining company websites, domains, and related systems.
• Maintains working knowledge of products and/or services.
• Prepares reports and correspondence as needed.
• Provide after-hours & on-call emergency support as needed.
• Other duties as assigned by the I.T. Director.

QUALIFICATIONS:

• Minimum of two years related experience or equivalent.
• Proficient with Windows OS, MS Office, & Office 365. Experience with MAC OS, Android tablets, & Microsoft Authenticator is a plus.
• Understand concepts related to networks, servers, PCs, databases, hosted cloud systems, remote workforce environments, etc. Basic understanding of LAN/WAN networked environment including Active Directory, Domains, TCP/IP, DNS, DHCP. Experience with VPN preferred.
• Excellent written/verbal communication and organizational skills.
• Ability to understand and follow written and verbal instructions.
• Commitment to excellence & high standards. Highly motivated with acute attention to detail.
• Strong organizational, problem-solving, and analytical skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Ability to manage priorities, multi-task and meet deadlines in a sometimes fast paced, high-pressure environment. Resolve issues efficiently & effectively.
• Ability to work independently and as a team.
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to effectively interact & communicate with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions.
• Willingness to learn new things.
• This position is subject to bending, squatting, pushing, pulling, crawling, & lifting up to 50 pounds.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $50,000 - $55,000