Floral Manager-In-Training - Cosentino's Brookside Market #144 - 14 W. 62nd Terrace

• A minimum of (1) year of previous experience in retail floral management is required.

• A valid driver’s license is required for deliveries.

• Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.

• A high school diploma or equivalent is preferred.

• In the absence of the Floral Manager, provide direct supervision of the activities of other members of the floral team in a manner that is operationally effective, motivating and respectful.

• Assist the Floral Manager in clearly communicating to team members the goals that have been set for the department and implementing plans to reach the set goals.

• Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.

• Support the Floral Manager in providing effective coaching, corrective actions, and performance evaluations to improve individual and team performance.

• Address employee relations issues and, if needed, effectively work with the Floral Manager, Store Management and Human Resource team to resolve issues.

• Assist the Floral Manager in effectively managing labor costs in a way that successfully balances the customer’s need for service with the company’s need to closely monitor expenditures.

• Consult with customers to determine the products that best meet their needs and clearly document all orders to ensure follow through on service requests.

• Quickly and efficiently create flower and balloon arrangements to customer specifications.

• Deliver Floral and Store Products to customers, as needed.

• Neatly arrange cases and shelves by matching item UPC codes to shelf tags and ensuring products are front facing for customers.

• Keep floral cases and shelves stocked with necessary items and ensure product is properly rotated, watered, and checked for freshness and date.

• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.

• Know and implement the Cosentino’s Customer Service Standards.

• Promote new items and weekly specials through merchandising and creative displays.

• Be knowledgeable about department products, procedures and policies so customer questions can be accurately answered.

• Effectively manage the inventory process at all levels (i.e. accurately counting and tracking items, efficient planning and ordering of product).

• Remove any damaged, un-saleable or returnable product from shelves and follow proper procedures for damage claims.

• Label or price any merchandise that requires marking and know how to obtain price signs when necessary.

• Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.

• Able to operate, clean and maintain all equipment safely and competently.

• Meet or exceed productivity standards to produce desired team and individual results.

• Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers.

• Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.

• Demonstrates the basic math and reading skills required for the position.

• Ensure all new employees receive orientation and training as needed.

• Prepare, merchandise and neatly display all products in the floral department.

• Quickly unload and sort incoming shipments and neatly stock them in their designated areas without damaging merchandise.

• Promote sales by suggesting additional products or services.

• Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

• Reaching overhead with both arms up to a maximum of 74 inches, twisting at the waist and lifting objects with both hands weighing up to 2 lbs.

• Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 20 lbs.

• Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.

• Occasionally lifting and carrying up to 30 lbs.

• Bending and squatting, at times all the way to floor level.

• Able to work in colder conditions of the grocery coolers and freezers.

• Climbing a ladder, possibly up to 5ft.

Experience

• 12 year(s): Floral Design experience

Education

• High School or better