What are the responsibilities and job description for the Guest Service Agent position at Cosmo & Company Salon & Spa?
We are expanding our team and Cosmo & Co family. Our luxury salon needs professional, qualified Guest Service Provider. We would like for you to have a minimum of 3 years of experience, but it may not be necessary if you show up with a smile, well dressed and well groomed. You could be part of something amazing at Cosmo & Co.
Candidate must have a fabulous hospitality skillset, must be able to provide an exceptional experience throughout the guests time with you, must love to be a part of team that supports and encourages growth within the company! Please come in every day dressed to impress, clean, pressed and looking like you just walked out of the beauty salon.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service to ensure guest satisfaction
- Assist guests with check-in and check-out procedures
- Answer phone calls and respond to guest inquiries
- Handle guest requests and resolve any issues or complaints
- Provide information about salon facilities, services, and products
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as data entry, and record keeping
Skills:
- Experience working with computer software programs, specifically Meevo, is preferred
- Excellent hospitality skills, including the ability to anticipate guest needs and provide personalized service
- Ability to multitask and work in a fast-paced environment
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
- Tips
Ability to commute/relocate:
- West Palm Beach, FL 33401: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $13 - $14