Assurance associate

RESPONSIBILITIES

Complete Service Score Surveys, via outbound calling, with customers / potential customers within seven business days or less of a meeting or phone interaction with any representative from CoStar Group.

Approximately 200 outbound calls per day.

• Execute professionalism via all telephone interactions including effective questioning, listening, and probing.
• Maintain objectivity while soliciting feedback on the quality of service.
• Assess the quality of data of any representative from CoStar Group.
• Record accurately and timely all results from surveys and data reviews.
• Timely reporting of escalations to Management.
• Communicate with internal departments to resolve customer concerns and follow-up on resolution with customer when necessary.
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort.

BASIC QUALIFICATIONS

• Bachelor’s degree from an accredited, not-for-profit University or College
• Track record of commitment to prior employers
• Experience using Enterprise and / or CRM system
• Minimum of 1 year experience interacting with customers
• Minimum of 1 year experience of executing high call volume with high levels of data accuracy
• Proficiency in MS Office, including Excel, PowerPoint, Word and Outlook
• Proven ability of performing to metrics / key performance indicators
• Experience building rapport over the telephone and overcoming objections in a professional environment
• Experience of delivering results whilst working to deadlines under pressure
• Experience of accurately capturing and entering data
• Excellent verbal and written communication skills

PREFERRED QUALIFCATIONS AND SKILLS

• Enterprise knowledge and experience strongly preferred
• High level of proficiency with CoStar Products preferred
• Proficiency with internal systems and the ability to quickly learn new applications
• Ability to plan and prioritize workload in a fast-paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology led environment
• Confident personality with the ability to communicate effectively and professionally with both internal and external stakeholders

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to) :

• Comprehensive healthcare coverage : Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and / or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Last updated : 2024-03-27