Manager - Innovation

This is an environment unlike anything in the high-tech world and the secret of Costco's success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2021, Costco contributed over $58 million to organizations such as United Way and Children's Miracle Network Hospitals. Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes “World's Best Employers“. As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division. The Manager of Innovation is a highly visible role. The manager will build strong relationships with IT and business stakeholders to drive innovation across Costco IT. Additionally, they will build strong relationships with the innovation and startup communities broadly outside of Costco. The successful candidate will demonstrate in-depth technical aptitude with a demonstrated ability to lead and develop a team of resources responsible for driving innovation throughout the organization. The manager is accountable for leading a creative team with a sense of urgency to deliver value. As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door“ communication. If you want to be a part of one of the worldwide BEST companies “to work for“, simply apply and let your career be reimagined.

When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

Provides and ensures staff provides an exceptional member experience.

Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy. Establishes goals and metrics to measure progress in the company's key areas of focus. Analyzes data to identify opportunities for improvement in existing processes and technologies. Oversees Projects from start to finish, including working with other teams within the organization to ensure objectives are met. Develops new technologies or processes that will improve products or services. Creates a culture of innovation within the company by promoting new ideas and providing resources for research and development. Coordinates with other departments to facilitate the implementation of new technologies or services. Works closely with engineers, developers, analysts and other members of the team to develop new ideas or improve existing ones. Communicates regularly with top executives about the status of projects and challenges facing the company. This is a full-time management/leadership position (45 hours per week). REQUIRED Experience with large scale, complex, multi-platform, multi-partner, high-transaction systems 3 years' technical management experience or technical leadership equivalent Must be detail oriented and thorough, with ability to think “big picture“ and understand the key trends and goals that drive Costco's Innovation initiatives Strong understanding of product development cycle and process Proven track record of successful product launches Proven ability to make sound decisions in an environment with frequent change Strong leadership and team-building skills Innovative, creative and possesses a passion for excellence Strong interpersonal skills, able to work with people at all management levels Strong communication skills, both oral and written Excellent organizational and planning skills, with experience building strategic and tactical plans Able to support off-hours work as required; including evenings, weekends, holidays, and 24/7 on call responsibilities HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion) Recommended Computer Science, Business, or related degree and/or professional certification(s) or equivalent experience Experience navigating a fast-paced, startup type environment Experience working with innovation teams Required Documents Cover Letter Resume California applicants, please click here to review the Costco Applicant Privacy Notice. Pay Range: $135,000 - $200,000 Bonus and Restricted Stock Unit (RSU) eligible We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, commuter benefits, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan, SmartDollar financial wellness program, to eligible employees. Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [ Email address blocked ] - Click here to apply to Manager - Innovation If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas. PDN-98440006-a508-49c9-985e-10a3f722cceb

SDL2017

Salary : $58 - $135,000