Mobility Coach I

Title: PTS Mobility Coach

Reports to: PTS Director

Department: Passport to Self-Sufficiency (206)

Classification: Non-Exempt

JOB SUMMARY

Mobility Coaching is an innovative approach designed to assess at risk families on their journey toward improved education, career mobility and economic independence. Mobility Coaching combines participant-driven supportive services and coaching, peer support and learning, and cash incentives which lead to families obtaining self-sufficient wages and assets. The Passport to Self-Sufficiency™ Mobility Coach provides support to participants seeking mobility across five key domains: Financial Literacy, Health and Well-Being, Education, Career Development, Community Engagement. Mobility Coach activities include, but are not limited to internal outreach and recruitment, assisting with goal setting, coaching in self-sufficiency skills, referral to community resources, facilitation of groups and workshops, data management and reporting and the delivery of services consistent with agency objectives and standards.

ESSENTIAL FUNCTIONS

• Using a strengths-based model, conducts assessments to identify individualized goals in conjunction with Housing Specialist and Case Planners

• Assist program participants in defining steps to progress toward goals.

• Conduct regular coaching sessions with service families based on the level of participation and commitment (light, medium, high touch). Sessions may take place off-site or in service family's homes

• Targeting community resources that support service families in achieving their goals

• Coach participants to develop academic, career, financial literacy and life skills that support economic mobility

• Maintain regular contact with participants in accordance with Passport to Self-Sufficiency™ parameters

• Collaborate with participants’ personal and professional networks to effectively support each participant

• In collaboration with the Resource Coordinator, refer families to relevant and specific community services and organizations

• Collaborate with Housing Specialists and participants to evaluate progress and update goals and action steps as necessary

• Maintain records and files to document participants’ progress in accordance with agency standards, departmental procedures, and specified outcome measures

• Provide facilitation of group meetings as needed

• Coordinate with internal and external workshop facilitators

• Coach participants in developing meeting agenda(s) with the appropriate staff

• Carries out all services and job-related activities to ensure and support daily operations in accordance with agency standards and outcome requirements

• Work with participants to ensure consistent engagement in program activities

• Plans and implements service delivery activities as needed and in collaboration with participants, staff and volunteers

• Identifies, recommends and implements services in response to evolving participant and program needs

• Collects, documents, and processes data and information to meet agency requirements and to inform and support decision making

• Keep timely and accurate participant files

• Prepares and disseminates reports as needed

• Work in collaboration with and under the lead of Coaching and Long-Term Engagement Lead to track and capture PTS data and to facilitate overall coaching function and effectiveness

ADDITIONAL RESPONSIBILITIES

Perform other tasks as required

MINIMUM QUALIFICATIONS

• Degree in Human Services or related field (MSW Preferred)

• Five years professional work experience

• At least five years professional experience in human services, resource development, etc.

• Basic knowledge of principles, procedures, techniques, trends, and literature of strengths-based and participant driven program models

• Strong knowledge and skill of Microsoft Office Suite and other productivity work software

• Knowledge of principles of community organizing, service coordination, and advocacy to initiate/coordinate service delivery and follow-up services

• Basic knowledge of scope and activities of public and private health, social service, advocacy, educational, and workforce development agencies

• Knowledge of workforce development, economic literacy, education and career development resources

• Skill in facilitating supporting job-readiness, career programs, and activities, including networking with transitional and long-term employers.

• Excellent group facilitation skills

• Ability to respond flexibly to a fluid and evolving program environment

• Ability to work collaboratively with participants to maximize self-determination

• Reliable transportation, w/proof of insurance and acceptable driving record

• Approved criminal background check

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Detroit, MI: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: One location