POSITION SUMMARY
The Accreditation Coordinator brings value to the Council on Accreditation (COA) with a background in human and social services and has a commitment to improve the lives of individuals and families. The Accreditation Coordinator works closely with human service organizations seeking accreditation as their single point of contact, providing valuable insight, support, and technical assistance ensuring organizations successfully navigate through COA Standards and the accreditation process. This role facilitates the various stages of accreditation, such as intake, self-study, site visit/review and post-site visit reviews while working with the Site Visit Review Teams to ensure consistency and excellent customer service throughout the entire accreditation process.
Council on Accreditation is committed to equity, diversity and inclusion. COA provides equal employment opportunities to employees and applicants regardless of race, color, religion, age, sex, gender, gender identity, gender expression, sexual orientation, disability that can reasonably be accommodated, national origin, marital status, veteran status or membership in any other group protected by applicable federal, state or local law.
SPECIFIC DUTIES/RESPONSIBILITIES:
- The Accreditation Coordinator serves as an organization’s main resource throughout the accreditation process for multiple human services organizations. Specific duties and responsibilities include, but are not limited to the follow:
- facilitating the accreditation process for organizations by providing valuable insight, standards interpretations, and technical assistance
- assessing an organization’s administrative operations and services and assign COA’s standards
- proactively engaging organizations to ensure that they achieve their accreditation milestones
- reviewing organizational/programmatic policies, procedures, and other documentation to assess implementation of COA standards and assessing the organizations readiness towards achieving accreditation
- identifying potential challenges; and working with organizations to access additional resources, and providing ideas and support on how to demonstrate implementation of the standards
- offering professional subject matter expertise to provide training and technical assistance to support the assigned work
- staying current with emerging trends, best practices, legislative activity and service delivery uniqueness for assigned responsibilities
- working collaboratively with colleagues to provide consultation and technical assistance to Review Teams, to ensure each Team has the information and resources necessary to complete the accreditation process
- participating in cross departmental meetings
- collaborating with colleagues to provide feedback regarding volunteers with performance concerns
- developing and maintaining a strong understanding of COA’s accreditation standards, rating system and decision-making processes
- evaluating site visit/reviews and ratings, work collaboratively with COA staff and volunteers (Review Teams and Commissioners) to clarify ratings and develop recommendations
- synthesizing and analyzing complex information to complete and communicate recommendations and decisions to organizations/programs and volunteers
- evaluating organization/program responses and other documents (e.g.: policies and procedures, etc.) to assess implementation of COA standards and assess the organization’s readiness to go before the Accreditation Commission
- answering questions from organizations about general standards questions, the Final Accreditation Report, and questions on preparing for reaccreditation
- maintaining accurate and up-to-date information in COA’s data management system, including contributing to the collection, recording, and integrity of data to ensure accurate reporting and analysis of accreditation processes, dashboard measures, and monthly statistics; and provides reports, as requested
- Work collaboratively with all COA departments to ensure a smooth and positive accreditation experience for the organization and volunteers
- Proactively identify and develop efficient methods to support the work of the department and initiate opportunities to improve other COA processes
- Represent the department on committees and work groups, as assigned
- Other duties as assigned
QUALITY EXPECTATIONS:
- Practices reflect COA’s mission and is responsible, flexible, reliable, and dependable
- Demonstrates a commitment to high quality and responsive service; Proactively identifies opportunities and takes action to improve operations; Offers and accepts constructive feedback; Contributes to the development of new ideas and takes initiative
- Actively engages in problem solving; Responds to complaints; Seeks resolution of conflicts
- Is organized, efficient, and effective; Sets goals for work tasks; Identifies priority issues; Meets productivity standards
- Works collaboratively with others to encourage and support the accomplishment of goals/tasks
- Provides exemplary customer service to all COA stakeholders; Interactions are timely, responsive, and courteous
- Shows respect for each person’s individuality and preferences, and the cultural/ethnic diversity of COA’s stakeholders
- Demonstrates a commitment to learning and improvement; Pursues activities to enhance personal and professional growth for self and others
- Protects the confidentiality and the information/documentation obtained by nature of our work
EDUCATION AND PRIOR EXPERIENCE:
- Master’s degree in human service field and three (3) years of related work experience, or Bachelor’s degree with five (5) years of demonstrated experience in the human services/social services field
- Experience in direct care services, preferred
- Experience with/knowledge of accreditation standards/processes, preferred
SKILLS, KNOWLEDGE AND ABILITIES:
- Knowledge of the social service field
- Ability to manage competing priorities, multi-task, and meet deadlines
- Ability to interface confidently with executives and leadership of accredited entities
- Strong oral and written communication skills
- Strong analytical, facilitation and teaming skills
- Ability to process information quickly
- Ability to work independently as well as part of a team
- Ability to distill complex information and communicate it effectively
- Ability to provide excellent customer service as evidenced in customer satisfaction results
- Excellent oratory abilities/phone skills
- Strong solution oriented problem-solving skills
- Strong organizational and project management skills; detailed oriented
- Computer proficient (MS Word, MS Excel, MS Outlook, MS Powerpoint, Social Media), experience with Salesforce preferred
- Minimal travel required